Desktop Support

6 months ago


Riyadh, Saudi Arabia Axiom Technologies Full time

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

**IT Skills and Experience**
- Desired Experience:

- Computer OS/Peripherals troubleshooting
- Handling Different PC Operating Systems ( Windows 7/8 and 10)
- Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
- Basic knowledge of SOE and group policies
- Printer support
- Good knowledge of MS Office tools installation & troubleshooting
- Excellent customer service and people skills
- Field experience supporting a variety of technologies and services
- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
- Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

**Personal Attributes**:

- Excellent End-user computing skills.
- Good knowledge of Infrastructure support.
- Strong analytical and problem-solving capabilities
- Well-organized and extremely detail-oriented
- Strong customer service ethic and excellent communication skills, both oral and written
- Passionate about delivering quality no matter what you are doing
- Can work both independently and in a collaborative team-oriented environment
- A self-starter, motivated to push the limits and think outside of the box
- Fondness for solutions that are simple, elegant, and effective
- Ability to work with and maintain confidential information
- Language Proficiency: German, English

In-depth knowledge of:

- Windows OS (e.g. XP, Vista, Windows 7, 10)
- PCLaptop hardware
- PCLaptop peripherals, including printers
- Mobile devices

Basic knowledge of:

- Active Directory
- Exchange
- Apple OS
- SCCM

**IT Qualifications**

At least two of the following:

- PCLaptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in the desktop area
- Microsoft Office Specialist (MOS) Certification

**Experience in a similar role**
- 3+ years of relevant experience.

**What next?



  • Riyadh, Saudi Arabia Sharp Brains Ltd Full time

    Job Description - Deskside Support 1. The Deskside engineer will be L1 Skill level with at least 3-4 Years of relevant experience - End user domain and support handling the Incident /SR as assigned for resolution. 3. Provides Desktop support and support for Computer hardware systems, memory modules, and peripherals. 4. Handle basic issues related to...


  • Riyadh, Saudi Arabia Sharp Brains Ltd Full time

    **Freelancers are encouraged to apply.** **JOB DESCRIPTION** Desktop Technician will provide day to day local **Position Responsibilities and Functions** Provide first/second level contact and problem resolution for customer issues. Work with vendors to remediate complex AV issues as needed. Provide timely communication on issue status and...


  • Riyadh, Saudi Arabia Computer Network Systems Full time

    Company Description CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region. We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security,...

  • Desktop Support

    6 months ago


    Riyadh, Saudi Arabia Sharp Brains Ltd Full time

    **Key Responsibilities**: - Installing and configuring hardware and software components to ensure usability. - Troubleshooting hardware and software issues. - Repairing or replacing damaged hardware. - Upgrading the entire system to enable compatible software on all computers. - Installing and upgrading anti-virus software to ensure security at the user...


  • Riyadh, Saudi Arabia Sharp Brains Ltd Full time

    **Deskside Support Technician - Role and Responsibilities** - Perform Installs, Moves, Adds and Changes (IMACD’s) of hardware and software - Proven work experience as Apple MAC Technician or similar role etc. - Hands on with MAC Deployment Services like JAMF or Airwatch. - Hands-on experience With Microsoft Intune deployment and management. - Hands-on...

  • Senior Analyst

    5 months ago


    Riyadh, Saudi Arabia Marsh & McLennan Companies, Inc. Full time

    Senior Analyst : Onsite Technical Support - Riyadh **Company**: Oliver Wyman **Description**: **MMC Technology is now looking for a Senior Analyst - Onsite Technical Support to be based at our Riyadh Office, supporting our Oliver Wyman Colleagues** **The Opportunity** **Key responsibilities of the role include**: **Technical support (% of time spent -...

  • Senior Analyst

    5 months ago


    Riyadh, Saudi Arabia Mercer Full time

    **MMC Technology is now looking for a Senior Analyst - Onsite Technical Support to be based at our Riyadh Office, supporting our Oliver Wyman Colleagues** **The Opportunity** **Key responsibilities of the role include**: **Technical support (% of time spent - 50%)** - Performs installation, training, maintenance, troubleshooting and repair of all OpCo...


  • Riyadh, Saudi Arabia Lincoln College International Full time

    Lincoln College International is looking for an enthusiastic IT Administrator Support. Join our team and become a part of our robust growth. The position is based in Riyadh and is available to Saudi nationals only. Responsibilities will include: - Provide on-site telephone support, log incidents accurately, and resolve them promptly using remote...

  • Onsite Service Analyst

    5 months ago


    Riyadh, Saudi Arabia Informa Global Support Full time

    **Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...

  • IT Support Specialist

    5 months ago


    Riyadh, Saudi Arabia Luxhabitat Sotheby's International Realty Full time

    Based in our Riyadh office, the IT Support Technician is a first-level support role with the responsibility of providing technical support to all staff in the assigned Lux Arabia offices. This role reports to the Head of IT and the Chief Operating Officer. Responsibilities include: - Providing IT Support to office personnel, business associates and...

  • IT Support

    6 months ago


    Riyadh, Saudi Arabia Bechtel Full time

    **Requisition ID**:275414** - ** Relocation Authorized**:None**: - ** Telework Type**:Full-Time Office/Project**: - ** Work Location**:Riyadh** Since 1898, we have helped customers complete more than 25,000 services, and made the world a safer, cleaner place. Differentiated by the quality of our people and our relentless drive to deliver the most...


  • Riyadh, Saudi Arabia Giza Systems EG Full time

    Troubleshooting hardware, software, and network issues. - Installing, configuring, and maintaining IT systems. - Executing routine maintenance tasks such as system updates and patch management. - Assisting in IT asset management, including inventor. - tracking and procurement tasks. - Monitoring and promptly responding to IT infrastructure alerts and...


  • Riyadh, Saudi Arabia Atkins Full time

    **Company Description** Jobs for Humanity is collaborating with Atkins to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Atkins Join us in engineering a better future for our planet and its people. AtkinsRéalis is a leading organization in design, engineering, and project management....


  • Riyadh, Saudi Arabia Giza Systems EG Full time

    Troubleshooting hardware, software, and network issues. - Installing, configuring, and maintaining IT systems. - Executing routine maintenance tasks such as system updates and patch management. - Assisting in IT asset management, including inventor. - tracking and procurement tasks. - Monitoring and promptly responding to IT infrastructure alerts and...

  • IT Support Manager

    5 months ago


    Riyadh, Saudi Arabia Aldenham Prep School Full time

    **Job Purpose** Be responsible for developing and operating the first and second line component of a Service Desk within the Aldenham Prep Riyadh IT Support Department. To provide leadership and develop a Stakeholder First culture (which includes, staff, pupils, parents, board members) within the team (as it grows) as they represent the main route for all...


  • Riyadh, Saudi Arabia Atkins Full time

    **Company Description** Jobs for Humanity is collaborating with Atkins to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Atkins **Job Description** Join us in engineering a better future for our planet and its people.** AtkinsRéalis is a world-leading design, engineering and project...


  • Riyadh, Saudi Arabia AtkinsRéalis Full time

    **Join us in engineering a better future for our planet and its people.** AtkinsRéalis is a world-leading design, engineering and project management organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers,...

  • Field Engineer L2

    6 months ago


    Riyadh, Saudi Arabia DS DeepSource GmbH Full time

    Respond to IT support requests from employees and resolve issues in a timely and efficient manner. - Provide technical assistance for hardware, software, and network-related problems. - Assist in the setup and configuration of workstations, laptops, and mobile devices. - Collaborate with other IT team members to resolve complex problems. - Escalate issues to...


  • Riyadh, Saudi Arabia CodeNinja Full time

    **Responsibilities**: - Provide expert-level technical support and troubleshooting for Microsoft enterprise solutions, including Exchange, Microsoft 365 services, File Servers, and Active Directory. - Diagnose and resolve complex technical issues independently, utilizing advanced troubleshooting techniques and best practices. - Collaborate with...

  • Vdi Specialist

    5 months ago


    Riyadh, Saudi Arabia DS DeepSource GmbH Full time

    Create, manage, and maintain standard golden virtual images and templates using VMware Horizon VDI. - Supervise group policy, including reviewing current policies and proposed changes to ensure functionality within the VMware Horizon VDI environment. - Decommission old/outdated computer/hardware devices in accordance with the decommission policy to protect...