CRM - Executive
3 days ago
JOB PURPOSE
- Responsible for engaging with key customers
- Builds and preserves trusting relationships
- Will constantly identify opportunities to grow the customer base
- Build positive relationships with new clients
- Maintain the core values of the clients Jewelry brand
DUTIES AND RESPONSIBILITIES
- Build relationships with key employees among customers
- Create plans to address clients’ business needs
- Advise clients on creating profitable processes
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Overseeing the relationship with customers handled by the retail team and
- Ensure that all retail team preserves relations with customers
- Help sales team up-sell or cross-sell services and products
- Keeping customers updated on the latest products to increase sales
- Ensure both the Jewelry brand and clients adhere to purchase, warranty, and aftersales service terms
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them
- Collaborate with internal teams (e.g. Sales, IT, senior management) to address customers’ needs
- Conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately, an outstanding
- To be capable of being strategic and analytical when finding solutions to problems to ensure maximum client satisfaction
DUTIES AND RESPONSIBILITIES
CRM Manager collaboration:
Will work closely with
- Retail team
- Management
- To ensure that all staff preserves relationships with clients
REPORTING NEEDS
Reports
- Monthly reconciliation for the spend VS Budget
QUALIFICATIONS
MINIMUM EXPERIENCE REQUIREMENTS
- 5 years’ experience.
PREFERRED EXPERIENCE REQUIREMENTS
- Extensive knowledge of the GCC market.
- Experience in Feminine related product or service
- Extensive experience of all CRM platforms
- Jewelry experience
MINIMUM EDUCATION REQUIREMENTS
- BS/MS degree in business administration or Marketing
PREFERRED EDUCATION REQUIREMENTS
- 360 dynamic Microsoft CRM system knowledge and experience & or
- Salesforce system knowledge and experience
REQUIRED
SKILLS
- Proven experience as a Client Relations Manager or relationship manager
- Proven track record of meeting and exceeding targets
- Background in customer service; industry knowledge is a plus
- Experience tracking relevant KPIs (e.g. Customer satisfaction)
- Working knowledge of CRM platforms (e.g. Salesforce)
- A customer-oriented attitude
- Excellent negotiation skills
- Problem-solving aptitude
- Ability to work well with a team
- Excellent interpersonal and communication skills.
- Superior product knowledge
- Maintain a positive attitude focused on customer satisfaction.
**Education**:
- Bachelor's (required)
**Experience**:
- Client relations: 5 years (required)
**Language**:
- Arabic (required)
-
CRM Executive Meia Region
22 hours ago
Riyadh, Saudi Arabia Piaget Full timeReference Code: 46701**CRM EXECUTIVE MEIA REGION**: - Riyadh, 01, SA- PermanentSince 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry...
-
CRM Specialist
2 weeks ago
Riyadh, Saudi Arabia Nana Direct Full time**About Nana**: Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores. Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride. Nana was established in 2016 and is headquartered in Riyadh, Ar Riyad, Saudi...
-
CRM Manager
7 months ago
Riyadh, Saudi Arabia Mrsool Full time**Responsibilities**: - Develop and execute comprehensive CRM strategies aligned with organizational goals and objectives. - Oversee the implementation customization, and maintenance of CRM systems. - Lead and mentor a team of CRM specialist providing guidance and support in their daily activities. - Report on CRM performance and suggest tactics for...
-
CRM Manager
7 months ago
Riyadh, Saudi Arabia Sweater Full timeAre you a customer-centric individual with a passion for building strong relationships? Sweater, the leading car care app in Saudi Arabia, is seeking a warm and friendly CRM Manager to join our team! As the CRM Manager at Sweater, you will improve customer experience and increase customer retention by developing and implementing relationship...
-
CRM Supervisor
4 days ago
Riyadh, Saudi Arabia Niceone Full time**Responsible and accountable for**: - Responsible of all customers communication channels "PNs, Newsletters, Web pushes, SMS, Whatsapp, etc" - Define industry and client specific business processes & customise CRM solutions - Elaborate strategies to maximise customer acquisition and retention. - Develop, implement and manage retention marketing tactics to...
-
CRM Director
2 weeks ago
Riyadh, Saudi Arabia Halian Full timeOur Client: Our client are pioneering the transformation of the Saudi hospitality and leisure market and are looking for an experienced Director of CRM. Your Responsibilities: Digital Develop and manage digital marketing plans across the Company portfolio with proven ROI, working with head of marketing to support wider marketing strategy. Develop,...
-
CRM Project Coordinator
2 weeks ago
Riyadh, Saudi Arabia Cartier Full timeReference Code: 70242 **CRM Project Coordinator**: Riyadh, 01, SA Permanent The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities...
-
CRM Manager
3 days ago
Riyadh, Saudi Arabia Sawaid Full time**About the company**: Our client is a global agency, that has 53 offices and eight affiliates across 42 countries. They create innovative campaigns and technologies that merge advertising with digital, online, and offline channels and consumer insights. Their goal is to help brands build meaningful connections with their audiences and drive growth. Join...
-
Senior CRM Specialist
7 months ago
Riyadh, Saudi Arabia Serco Plc Full timeMake a difference every day We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public...
-
Business Development Manager
1 month ago
Riyadh, Ar Riyāḑ, Saudi Arabia W Executive Full timeJob OverviewWe are seeking a highly skilled Business Development Manager to join our team at W Executive in Saudi Arabia. As a key member of our sales team, you will be responsible for promoting and selling our financial products to clients in the region.ResponsibilitiesPromote and sell our financial products to clients in Saudi ArabiaCultivate and sustain...
-
Digital & CRM Specialist
2 weeks ago
Riyadh, Saudi Arabia Lucid Motors Full timeAt Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic...
-
Development Finance Specialist
1 month ago
Riyadh, Ar Riyāḑ, Saudi Arabia W Executive Full timeWe are seeking a skilled Development Finance Specialist to join our team in Saudi Arabia. This is an exciting opportunity for a talented professional to contribute to the growth of our financial products and services, which aim to support economic development by providing access to capital for SMEs.As a Development Finance Specialist, you will be responsible...
-
Regional Business Development Manager
4 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia W Executive Full timeBusiness Development OpportunityWe are seeking a highly skilled Regional Business Development Manager to join our team in Saudi Arabia. This role will be responsible for promoting and selling our financial products to customers in the region.About UsOur company, W Executive, is a group of companies focused on impact investments with a particular attention to...
-
Fundraiser - Saudi Arabia
5 months ago
Riyadh, Saudi Arabia W Executive Full timeOur client is a group of companies focused on impact investments with a particular attention to emerging countries. The fund offers a range of financial products and services, including microloans, SME loans, leasing, trade finance, and working capital financing with the aim to support economic development by providing access to capital for SMEs. The company...
-
Sales Executive
5 days ago
Riyadh, Saudi Arabia 3DHUB Full time**Sales Executive** The Sales **Executive **will be responsible for providing our current and future customer base with innovative **promotional products and Crystal, Metal Awards & Trophies.** **Responsibilities**: - Promote new products and/or product designs as developed by the company - Provide high level of service to existing customer base,...
-
Technical Sales Executive
4 days ago
Riyadh, Saudi Arabia Avanza Solutions Full timePosition: Technical Sales Executive Location: Saudi Arabia Experience: 2- 4 years Education: Bachelor’s Degree (Computer Science) Job Responsibilities: - Go to person between the customer and technical team to ensure a smooth flow of communication. - Ability to articulate company service offerings and identify and qualify revenue opportunities. - Ability...
-
Marketing Executive
7 months ago
Riyadh, Saudi Arabia Montblanc North America Full timeRiyadh, 01, SA- PermanentFounded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is...
-
Sales Operations Executive
7 months ago
Riyadh, Saudi Arabia Tahaluf Full time**Company Description** Tahaluf **is rewriting the events playbook. Its purpose is transformational, its DNA digital, and its ambition unprecedented. Over the next 12 months Tahaluf will scale to further increase its lead as the largest B2B Live and On Demand Events organiser in Saudi Arabia: by SQM, Attendance, Colleagues and Revenue.** To scale at this...
-
Sales Executive
2 weeks ago
Riyadh, Saudi Arabia IVEOND Consulting Services Pvt Ltd Full timeHi Hiring for **Sales Executive** Experience: 2-4 Years Location - Riyadh Saudi Arabia Immediate Joiners **Requirements**: - The Sales Representative is responsible for generating leads, advancing the sales process, closing new business and achieving/assisting in the achievement of opportunity-based sales quotas - Bachelors’ in any discipline of...
-
Business Development
7 months ago
Riyadh, Saudi Arabia CHAINUP PTE. LTD. Full timeCompany Overview: Chainup is a leading blockchain technology company dedicated to revolutionizing industries through innovative solutions. We empower businesses with cutting-edge blockchain technology to drive growth, security, and efficiency. ------------------------------------------------------------------------ - Business Development Position...