Managed Services Engagement Manager
2 weeks ago
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins.
**About this Opportunity**
We are looking for a senior professional who can build, promote and sell competitive MS solutions through a consultative approach, focusing on customer needs, involving one or set of services for one or many accounts.
Accountable for customer centric offerings, including re-use, based on the complete Ericsson Network Managed Services portfolio. Responsible for creating and taking forward offerings to existing or new customers with potential for substantial growth through innovative business and go-to-market models.
**What you will do**:
- Responsible for Lead Management to establish a long-term business growth in MS in the area of responsibility.
- Partner with the related Key Account Management teams in driving customer engagements by providing thought leadership and support in identifying and capturing opportunities.
- Creating highly capable and experienced engagement project organization.
- Responsible and able to work with C-level of customers, long-term engagements and to prove Ericsson credibility in Managed Services with successful business cases.
- Crafting profitable Managed Services Business Cases in line with Ericsson Manages Services Global Directives, controlling the Cost of Sales components following the related Ericsson directives for dimensioning and costing.
- Responsible for acquiring the respective approvals during the engagement in accordance with Managed Services Project Model and Ericsson Sales Process.
**What you will bring**:
- Knowledge/adopt and adhere of Ericsson’s global sales process and its key elements.
- Execute the process effectively in order to position our business solution as the best choice as early as possible in the customer’s buying process.
- The knowledge of how to use effectively common sales tools.
- Knowledge of sales strategies, customer business cases, key selling points, main customer deliverables, Ericsson business cases, Ericsson Delivery Model (TOM), key Ericsson success stories and sales experiences that can be demonstrated in the sales effort.
- The competence to develop business modeling and calculate profitability and risk exposure applicable to individual’s level of responsibilities.
- Solid understanding of contractual and commercial requirements, terms and conditions, as well as understanding of how these should be applied in different situations and for specific offering types
- Focus on opportunities that are likely to provide greatest probability of success. Understand the customer priorities and business needs and be able to see opportunities that improve returns.
- Show persistence, efficiency, and flexibility in making the most out of opportunities.
- Secure business with a combination of business savvy and the ability to gain the dedication of the customer by means of successful influencing and negotiation.
- Focus efforts on solutions that add value and support profitability.
- Close the deal efficiently and professionally
- Build credibility and trust and establish positive relationships with colleagues and customers
- Demonstrate ability to take the lead when working in teams.
- Active in initiating continuous improvements and maintaining high standards in teamwork.
- Helps others grow their skills. Is engaging and convincing in his/her communications.
- Adapt to new demands and remain productive under stress. Dare to try new ways of doing things.
- Formulating Strategies & Concepts
- Entrepreneurial & Commercial Thinking
- Persuading & Influencing
- Delivering Results & Meeting Customer Expectations
- Creating & Innovating
**Job Role Performance Metrics**
- Managed Services Net Sales
- MS Net Sales growth
- MS Orders Booked
- MS Unadjusted Margin
- Benchmark of actual vs. approved MS Business Cases.
**Qualifications and Experience**
- 5-10 years of experience of relationship sales, from ICT industry & in MS sales or delivery
- Minimum 5 years in leadership positions for job stage 7 and upwards
**What´s in it for you?**
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and h
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