IT Manager
5 days ago
Location: Riyadh, KSA
Grade: S3
**Job Description**:
- Oversee all help desk activities.
- Build and maintain vendor relationships and manages the purchase of hardware and software products
- Manage the purchasing of key software, hardware and other IT supplies
- Ensure that company assets are maintained responsibly.
- Act as final level of escalation for problem resolution.
- Adhere to company HSSE, compliance and sustainability corporate policies
- Support senior manager’s financial decision by providing technical facilitation.
- Coordinate with station accounting and management for setting proper IT budgets in alignment with set corporate IT budget guidelines for that year.
- Obtaining competitive prices from suppliers, to ensure reducing cost
- Purchase Order approvals and need assessment.
Job Responsibilities:
- Managing the Saudi National Data Center (Networking, Telephony, Storage, Servers)
- Ensure business continuity by maintaining IT systems availability.
- Understanding customer’s business needs.
- Evaluating user needs and system functionality and ensuring that IT facilities meet these needs.
- Planning and managing special projects in the station
- Manage relationship with strategic corporate clients, providing all necessary consultancy for up to date technologies and methods to assure their online business sustainability and growth.
- Respond/act on upper-management direction.
- Keep IT users (business units) well informed about any IT related changes and their impacts.
- Reporting any information that might impact company image and brand
- Manage relationships with local IT suppliers in coordination with local procurement team.
- Help team members and colleagues understanding the system workflow.
- Setting objectives and KPI’s for direct reports and conduct annual performance review
- Self-development and skill improvement
- Offering users appropriate support and advice.
- Coach, mentor, motivate and supervise team members
- Keep IT team well informed of changes within the organization.
- Hire, train, coach and develop direct report.
- Mentoring and training new IT support staff.
- Support continues improvement for IT solutions.
- Lead and/or Manage local IT projects within station.
- Researches possible solutions for various local IT issues which may arise.
- Handling special projects and process automation.
- Researching and installing new systems.
- Guaranteeing the smooth running of all systems and active integrations
- Managing crisis situations, which may involve complex technical hardware or software problems.
- Provide quality checks for finalized automation initiatives.
- Initiate and implement improvements in all areas of IT responsibility.
- Manage all IT related projects and ensure their followed up on and implemented in a timely manner.
- Effectively communicate relevant IT-related information to superiors.
- Provide users with appropriate support and advice.
- Assist in the planning and implementation of changes in the network infrastructure
- Ensure the smooth running of all IT systems
- Work with business units in drafting requirements and the means of implementing any related changes
- Continuously improve efficiency and effectiveness of systems used.
Job Requirements (Experience and education):
- Saudi National.
- Bachelor’s Degree in Computer Engineering or in Computer Science or any other related field.
- 5+ years of experince in IT.
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