Key Account

8 months ago


Riyadh, Saudi Arabia النفيس Full time

A key account is responsible for managing and maintaining relationships with key clients or customers. They are the main point of contact for these accounts and work to understand their needs, address any issues or concerns, and ensure customer satisfaction. Key account managers typically have a deep understanding of the products or services offered by their company and are able to effectively communicate the value proposition to clients. They may also be responsible for identifying opportunities for upselling or cross-selling additional products or services to existing clients. In addition to client management, key account managers often collaborate with internal teams such as sales, marketing, and customer support to ensure that client needs are met. They may also be involved in strategic planning and forecasting for their accounts. Key account managers should have excellent communication and interpersonal skills, as well as strong problem-solving abilities. They should be able to build and maintain relationships with clients, negotiate contracts or agreements, and handle any conflicts or issues that may arise. Overall, the role of a key account manager is crucial in ensuring customer satisfaction, driving revenue growth from existing clients, and maintaining long-term business partnerships.


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