Associate Relationship Manager
3 days ago
**Job description**
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**Associate relationship manager**
**Introduction**:
Because of its sweeping scope, NEOM offers career opportunities in a wide variety of industries, with development programs that range from internships to coaching for senior staff, enabling our diverse workforce to learn and thrive.
A job at NEOM is a chance to live in the “new future” that we are now building, a multicultural community surrounded by the spectacular nature that makes it such a rare playground. As embodied in the ideals of Vision 2030, we are striving to make NEOM a place of exceptional livability and sustainability, with leading-edge technology and a thriving business environment.
This is an incredible once-in-a-lifetime opportunity for you to join project Neom in its infancy and collaborate with some of the brightest minds from across the globe to build a better future.
We are proud to be recruiting an **Associate Relationship Manager.**
**What is Neom**
This is NEOM. - YouTube
NEOM is a vision of what the future will be at a time when the world needs innovative solutions. The aim is to build the first cognitive city where world-class technology is fueled with data and intelligence to interact seamlessly with its working and living population.
**Position: Associate Relationship Manager**
**Division: Sector OXAGON, DevCo**
**Department: Services, Investor Care Centre**
**Location: NEOM / Riyadh**
**Role Purpose**:
The Investor Care Center (ICC) was established to provide end-to-end business support services to OXAGON investors throughout their journey of establishing their operations at OXAGON. Target investors include advanced-tech companies, prolific entrepreneurs, and large multinationals, with the intent of creating international champions and trendsetters that have significant long-term value for NEOM and its future generations.
- Reporting directly to the ICSM (Investor care senior manager) the Associate acts as a single point of contact for coordination between investor and Oxagon
- You will assist anything from 5-10 investors and be responsible for their successful onboarding. Investors will vary from start up to multinational corporations
- The associate will be responsible for proactively identifying and communicating onboarding requirements to investors and fulfilling them in collaboration with the Investor Onboarding team.
- This means assisting them throughout the whole journey (support with facilities, obtaining permits to finding contracts)
**KEY ACCOUNTABILITIES & ACTIVITIES**
- Act as a trusted advisor and primary point of contact for the assigned portfolio of investors throughout their onboarding journey. Provide the investor with the necessary support for their onboarding.
- Maintain the investor data on the CRM database. As applicable, gather and validate relevant inputs on the investor through handover sessions with Tenant Attraction teams or Area Leads.
- Consolidate and manage all communication exchanges between investors and relevant OXAGON/NEOM teams and ensure prompt relay of information to investors
- Work with investors and other ICC onboarding teams to identify the onboarding requirements and build a suitable onboarding project plan in collaboration with the Investor Onboarding PMO Associates. Obtain sign-off on the needs and schedule from the Investor Onboarding Manager and the investors’ teams.
- Relay service requests to the Inquiry and Complaints Management Associate to log the request. Co-develop an execution plan with the Investor Onboarding PMO Associates to initiate service delivery. Integrate the timeline into the broader onboarding project plan and follow up to ensure timely delivery.
- Coordinate with the Inquiry & Complaints Management Associates to log and manage the resolution of investor complaints.
- Liaise with the Resource and Market Access Associates to ensure investors are connected to the suitable suppliers and service providers: engineering, architecture, banking, legal, etc.
- Provide feedback to the Investor Onboarding Manager on internal processes for ICC’s scope of onboarding and service delivery activities and suggest developments to improve operational efficiency.
**BACKGROUND, SKILLS & QUALIFICATIONS**
- Qualification in Project Management or equivalent
- Experiencing in onboarding, liaising, and managing investors
- Has experience working in any of OXAGON’s target industries
- 4 or more years of experience in a client-facing relationship management role.
- Strong stakeholder management and networking capabilities.
- Excellent written and verbal communication skills, proven ability to communicate effectively
- A relationship builder who inspires trust and confidence with internal and external stakeholders.
- Team player able to work in a highly matrixed organization.
- Able to perform to high standards in a high-pressure, demanding environment.
- Government Affair experience (desirable)
**Qualifications**:
- D
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