IT Support Specialist
5 months ago
Key Responsibilities:
- Installing and configuring hardware and software components to ensure usability.
- Troubleshooting hardware and software issues.
- Repairing or replacing damaged hardware.
- Upgrading the entire system to enable compatible software on all computers.
- Installing and upgrading anti-virus software to ensure security at the user level.
- Providing support to users and being the first point of contact for error reporting.
- Establishing good relationships with all departments and colleagues.
- Shipping and Receiving - Shipping damaged/faulty OEM equipment’s and receiving replacements
- Handling Shipments and Vendor Equipment Deliveries.
- technical support to end-users at their desk side and remotely, diagnose and troubleshoot hardware and software issues.
- IMAC-D: Install, configure, and maintain computer systems, peripherals and mobile devices.
- Strong knowledge of Windows and Apple operating systems (iOS/iPadOS/MacOS).
- Knowledge of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
- Experience supporting meetings in conference rooms with videoconference equipment.
- Maintain accurate inventory of IT assets and all the collaborative spreadsheets.
- Know-how of ITSM best-practice and experience with IT ticketing software (like Service Now): management of support tickets in a timely manner (according to SLA) and document all support activities accurately in the ticketing system.
- Perform other IT related duties as assigned.
- Team focused with at least 2 years of experience in an Enterprise work environment (extra point: pharmaceutical company as Local IT Support).
- Excellent customer service and communication skills (with the users and with the rest of the team).
- Proactivity, smart approach, and ability to work independently but also efficiently as part of a team.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Ability to communicate in English language (written and spoken) to other support teams
نوع الوظيفة: دوام جزئي
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