Loyalty Partnership Manager

2 months ago

Riyadh, Saudi Arabia ENTERTAINER FZ LLC Full time

**Us**

The ENTERTAINER is a leading digital company whose main goal is to add value to consumers by bringing them the best incentive offers globally. We are a data-driven, 100% digital, tech company. Providing first-rate offers across renowned dining, leisure, entertainment and hotel brands worldwide, the ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we go.

We believe that “experience is everything”, resulting in our passion for creating unforgettable experiences for both our customers, partners and employees.

The Loyalty Partnership Manager is an important role within the team and is responsible for the end-to-end management of client accounts from the project implementation of the solution to the successful day-to-day management, growth of the accounts and establishing new business. Evidence of successful establishment of corporate partnerships, project management and client servicing is essential for consideration for this role.

**The Team**

The ENTERTAINER Business Team’s mission is to help our clients deliver the best engagement solutions for their customers and staff while establishing the ENTERTAINER business as a leader in the rewards and loyalty industry.

We design, develop and manage reward, engagement and loyalty solutions for our clients across multiple industries. Working with them to define their core objectives, success indicators and measurements.

**Role Description**:
The B2B Loyalty Partnership Manager - KSA focuses on supporting the Director of B2B -KSA & Egypt with the territory corporate and strategic merchant partnerships, and is responsible for ensuring the continued growth of TEB brand presence, solution offering and revenue within KSA.

**Partnership Manager Responsibilities**:

- Sourcing new B2B sales leads and securing introductory meetings by means of creative solution driven approaches through various online and offline channels.
- Driving new inhouse loyalty and reward initiatives in the market
- Meeting the required revenue KPI by means of new partnerships as set by the Director of B2B
- Conceptualizing proposal briefs for prospective clients by coordinating with the bid manager.
- Responsible for the co-ordination of the B2B merchant acquisition team, ensuring alignment and completion of B2B bespoke merchant acquisition projects
- Account management of B2B clients
- Client solution performance management
- Client liaison such as resolving client issues, updating client on project progress and anything else determined by the Director of B2B
- Following up on outstanding client payments
- Coordinating engagement of the programs with the marketing team

**Operations Responsibilities**:

- Responsible for the co-ordination of B2B project stakeholders ensuring the project implementations are delivered timeously and efficiently.
- Use our Global CRM system (Salesforce) to update relevant merchant and client information in line with our internal process and reporting
- Knowledge and understanding on all offered TEB Solutions.
- Commercially driven and good understanding of a strategic partnership

Experience required
- Business administration degree or related field or equivalent experience
- Proactive not reactive
- 4 years minimum of account and business relationship management
- 8+ years sales experience
- Experience of CRM systems sales force
- Proven capability in managing key corporate clients
- Experience of working with multiple business departments, including technology development teams
- Ability to manage multiple projects and budgets - be organised, thorough, with great attention to detail
- Have excellent communication and interpersonal skills, including great client handling skills
- Have a proven background in Client Management/Client Servicing with experience in loyalty, marketing communications and/or partnerships being preferable
- An understanding of Travel, Retail, FMCG, Telco, Banking industries would be beneficial
- The ability to plan, strategize and persuade internal and external stakeholders at a senior level
- Excellent written and oral communication skills
- Effective team management capabilities, with the ability to work as part of wider teams as well as alone
- An awareness and understanding of technology and creative briefing processes
- To be results driven, take ownership of projects with key skills of problem-solving and negotiation

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