Service Sales Engineer
7 days ago
Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
RESPONSIBILITIES- Manage customer data and interactions using our CRM system, ensuring accurate and up-to-date information.- Develop proposals for Life Cycle Assessment (LCA), SDM (Shutdown maintenance), training, on call services, spare parts and projects.- Coordinate service delivery activities, ensuring adherence to service level agreements (SLAs) and quality standards.- Decode part numbers to identify specific components and ensure compatibility with customer requirements.- Interact with customers to understand their needs, address inquiries, and follow up on quotations and orders.- Process orders efficiently, coordinating with sales, logistics, and finance teams to ensure timely delivery.- Analyze turnover from on-call service contracts, optimizing revenue streams.- Manage and follow up on quotations for Yokogawa and third-party materials, negotiating terms and finalizing orders.- Monitor accounts receivable and follow up with customers on outstanding payments, resolving billing discrepancies as needed.- Collaborate with Regional offices to support service sales activities, providing training and assistance as required.- Identify, assess, prioritize and manage risks without supervision and provides technical guidance when required.- Works without supervision and provides technical guidance when required on costing, budgeting and finance tasks.
Qualifications:
- Bachelor's degree in Engineering, Business Administration, or a related field.- Proven experience in sales, preferably within the industrial automation or control systems industry.- In-depth knowledge of DCS, safety systems, and PLCs, with the ability to conduct competitive comparisons.- Basic understanding of process control instruments, field instruments, and analyzers.- Excellent oral and written communication skills, with the ability to effectively communicate technical concepts to diverse audiences.- Strong analytical and problem-solving abilities, with a target-oriented mindset.- Previous experience with Yokogawa products and solutions is an added advantage.
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.
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