Sales and Technical Account Manager
3 days ago
We are seeking a highly skilled Sales and Technical Account Manager to join our team at Midis Group Kuwait. The successful candidate will be responsible for driving sales opportunities through technical presentations, demonstrations, and solution designs, ensuring seamless implementation and customer satisfaction post-sale.
Main Responsibilities- Develop and maintain deep knowledge of products and services to effectively engage with customers and partners;
- Drive sales opportunities through technical presentations, demonstrations, and solution designs, ensuring seamless implementation and customer satisfaction post-sale;
- Collaborate with internal teams to provide feedback, address customer needs, and identify upselling opportunities to enhance customer adoption and ROI;
- Deliver customer training sessions and create user documentation to maximize solution adoption and ROI;
- Maintain strong relationships with customers and partners, ensuring long-term renewals, and addressing issues impacting satisfaction;
- Provide technical product enablement and mentoring to channel and internal resources;
- Serve as a subject matter expert in solution designs for the assigned products and services, offering appropriate product recommendations;
- Monitor customer adoption and suggest enhancements to improve outcomes and satisfaction;
- Collaborate with sales and product teams to qualify opportunities, present solution proposals, and contribute feedback on customer needs for product development;
- Engage internal resources (e.g., product management, marketing, support) to close sales opportunities and resolve implementation issues;
- Complete both pre-sales and post-sales documentation accurately to support the entire sales lifecycle;
- Work closely with product teams to provide feedback from implementation experiences to improve product offerings;
- Identify opportunities for upselling or cross-selling, driving additional revenue streams.
A Bachelor's degree in Computer Engineering, Computer Science or any other related field is required.
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