Client Partnership Lead

4 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Alaan Full time

Alaan is a leading AI-powered expense management platform in the Middle East, dedicated to simplifying finances for businesses and helping them save time and money. Our comprehensive solution includes smart corporate cards, AI-driven automation and insights, streamlined accounting, and centralized dashboards.

With a proven track record of success, having already helped over 1000 businesses in the UAE control their spending and reduce costs, we're looking for a talented Client Partnership Lead to join our team. As a key member of our team, you'll play a critical role in building and maintaining relationships with high-value clients, working proactively to help them achieve success through our platform.

About the Role
  • You'll serve as a trusted advisor, managing client relationships from onboarding to long-term partnership, ensuring their goals are met and enhancing their experience with our product.
  • As a strategic link between our company and clients, you'll work proactively to drive client satisfaction, loyalty, and growth in a fast-paced start-up environment.
Key Responsibilities
  • Account Management - Successfully manage a portfolio of customers and prioritize tasks amidst multiple competing priorities, escalations, and deadlines.
  • Continuous Learning and Development - Develop a deep understanding of a client's business, brand, industry, and consumers, applying domain/technical knowledge of the platform, best practices, and customer insights to remove blockers and support customers.
  • Vigilance and Awareness - Proactively track accounts to identify early warning signs of churn risk, establish internal action plans to address customer concerns, and work to eliminate that risk.
  • Product Development - Act as an advocate for clients, bringing structured requests or feedback to the Product team and contributing to defining client requirements, features, and improvements.
  • A Constant Air of Improvement - Establish and improve service procedures, policies, and standards through best practices while keeping accurate records and documenting customer service actions and discussions.
Requirements
  • Must be a Saudi national.
  • 3+ years of proven successful experience as a Customer Success Manager in B2B SaaS/analytics.
  • Proven track record of high-value solution client success experiences with enterprise clients from various industries, with experience supporting long-term recurring revenue programs.
  • Ability to multi-task and independently handle tasks without follow-ups.
  • Natural problem solver and trusted adviser to clients, able to present points of view to deliver on client objectives and negotiate win-win outcomes.
  • Passion for business optimization, interest in new technologies, and knowledge of data and insights as foundations for business growth.
  • Excellent verbal, written, and presentation skills in English.
  • Charisma but not ego, to make a good impression with a collaborative mindset.
  • Curiosity towards the client base and start-up attitude, comfortable in a rapidly changing environment, working with limited resources, and delivering high-quality work at speed necessary for business growth.
What's in it for You
  • Generous equity compensation to bring ownership into your work, as Alaan grows, you grow with it.
  • Contribute to building the Middle East's most beloved fintech brand from the ground up.
  • Benefit from a role with significant ownership and accountability.
  • Thrive in a flexible hybrid culture with ample work-life balance.

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