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Sales and Customer Service Director

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Etoile Group Full time
About the Role

We are looking for a Sales and Customer Service Director to lead our high-end retail team. As a key member of our management team, you will be responsible for driving sales growth and delivering exceptional client experiences.

Key Accountabilities
  • Support the sales teams on the floor to drive sales growth and improve client satisfaction.
  • Implement and enforce boutique procedures and charter to ensure consistency and quality.
  • Develop and implement strategies to enhance the client journey and promote loyalty.
  • Collaborate with marketing and learning teams to design and implement action plans to improve client experience.

Qualifications

  • Natural leadership skills with the ability to adapt to a constantly changing environment.
  • Solution-oriented with excellent interpersonal skills and a warm and welcoming personality.
  • Fashion sensibility and attention to trends and culture.
  • Intercultural openness and ability to establish trust.
  • Reliable with integrity and the ability to handle high traffic situations with ease.