Customer Success Strategist

4 days ago


Riyad Al Khabra, Saudi Arabia Dailymealz Full time

The ideal candidate for this Senior Customer Advocate role at Dailymealz should have a passion for building long-term relationships with customers and driving business growth.

About the Role:

This position involves working closely with cross-functional teams to understand customer needs and develop targeted solutions.

Responsibilities:
  1. Communicate effectively with customers through various channels to build trust and rapport.
  2. Develop comprehensive account plans that align with business objectives and client goals.
  3. Collaborate with internal stakeholders to execute account plans and identify opportunities for growth.
  4. Maintain detailed knowledge of company products and services to provide expert guidance to clients.
  5. Anticipate and proactively address customer concerns and issues.
  6. Analyze data to track account performance and provide insightful recommendations.
  7. Stay informed about industry trends, market conditions, and competitor activities that may impact key clients.
Requirements:
  • Bachelor's degree in Business Administration or relevant field.
  • Minimum 2 years of experience in account management or customer-facing roles.
  • Excellent communication, negotiation, and presentation skills.
  • Strong analytical and problem-solving abilities.
  • Experience in the FMCG industry is highly valued.


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