Customer Success Strategist
4 days ago
The ideal candidate for this Senior Customer Advocate role at Dailymealz should have a passion for building long-term relationships with customers and driving business growth.
About the Role:This position involves working closely with cross-functional teams to understand customer needs and develop targeted solutions.
Responsibilities:- Communicate effectively with customers through various channels to build trust and rapport.
- Develop comprehensive account plans that align with business objectives and client goals.
- Collaborate with internal stakeholders to execute account plans and identify opportunities for growth.
- Maintain detailed knowledge of company products and services to provide expert guidance to clients.
- Anticipate and proactively address customer concerns and issues.
- Analyze data to track account performance and provide insightful recommendations.
- Stay informed about industry trends, market conditions, and competitor activities that may impact key clients.
- Bachelor's degree in Business Administration or relevant field.
- Minimum 2 years of experience in account management or customer-facing roles.
- Excellent communication, negotiation, and presentation skills.
- Strong analytical and problem-solving abilities.
- Experience in the FMCG industry is highly valued.
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