Current jobs related to Supervisor of Customer Experience - Riyadh, Ar Riyāḑ - Arab National Bank

  • Customer Experience Liaison

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia GES - Global Experience Specialists Full time

    **Job Overview**We are seeking a skilled Customer Care Specialist to join our team in the Riyadh office. As a key member of our team, you will provide sales and general support for exhibitors within the Middle East via various communication methods.**About GES**GES is a global leader in live events marketing, creating unforgettable experiences for brands...

  • Guest Experience Manager

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Pause Experience Company, PAUSEAWAY (R) Full time

    About This RoleAs a Front Office Supervisor at Pause Experience Company, you will be responsible for leading the front office activities and overseeing the daily operations of the front desk team. You will work closely with the Customer Experience team to develop and enhance the guest journey, ensuring that all guests have a positive experience.Main...

  • Customer Experience Strategist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia تابي Full time

    Job DescriptionTaab Group is seeking a skilled Customer Experience Strategist to lead our contact center operations in KSA.We are looking for a high-impact professional to drive excellence in customer service, ensuring seamless and high-performance contact center operations while delivering an exceptional customer experience. This role is critical to...

  • Customer Experience Ambassador

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full time

    As a Store Supervisor, you will be responsible for assisting the Store Manager in defining areas of responsibility for each sales team member and managing the team reporting to the Store Manager. You will also create and maintain schedules to ensure full coverage of the shop floor and maintain grooming standards of the staff.You will be working in a dynamic...

  • Luxury Hospitality Supervisor

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Pause Experience Company, PAUSEAWAY (R) Full time

    Job OverviewThis role is ideal for an experienced and passionate Front Office professional looking to take on a leadership position. As a Front Office Supervisor, you will be responsible for managing the front office team and ensuring that all guests have a positive experience. You will work closely with the Customer Experience team to develop and implement...

  • Customer Experience Improvement Lead

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Tbwa ChiatDay Inc Full time

    We're looking for a highly motivated Customer Experience Improvement Lead to join our team at Tbwa Chiat/Day Inc. In this role, you'll be responsible for analyzing customer interactions and identifying opportunities for improvement.You'll work closely with our agents, Team Leaders, and Training Supervisors to develop targeted solutions to enhance service...

  • Restaurant Supervisor

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Client of Rawaj Company for Recruitment Full time

    Bachelor of Hotel Management (Hotel Management)Nationality: Any NationalityVacancy: 1 VacancyJob DescriptionThe Restaurant Supervisor is responsible for overseeing the daily operations of the restaurant, ensuring excellent customer service, and maintaining high standards of food quality, hygiene, and safety. This role involves supervising staff, managing...

  • Customer Success Supervisor

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dafater Full time

    We are looking for a Customer Success Supervisor to lead a team of specialists in ensuring outstanding client experiences. In this role, you will oversee customer onboarding, engagement, and retention efforts while proactively solving challenges and optimizing customer satisfaction. You will act as a key link between customers and internal teams, ensuring...

  • Customer Service Supervisor Lead

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Crowne Plaza Riyadh RDC Hotel & Convention Center Full time

    We are seeking an experienced Customer Service Supervisor Lead to join our front desk team at Crowne Plaza Riyadh RDC Hotel & Convention Center.Key Responsibilities:Lead and manage the front desk team to deliver exceptional guest experiences.Develop and implement effective customer service strategies.Maintain accurate guest profiles and track...

  • Customer Service Representative

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia GES - Global Experience Specialists Full time

    At GES - Global Experience Specialists, we are seeking a talented Customer Service Representative to join our dynamic team. As a key member of our sales support function, you will play a vital role in delivering exceptional customer experiences and driving business growth.Job Description:Provide timely and effective responses to customer inquiries through...

  • Customer Experience Strategist

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Avensys Consulting Full time

    Avensys Consulting is a leading IT professional services company with a decade-long success story. Our comprehensive service spectrum encompasses enterprise solution consulting, business intelligence, and managed services.Job Summary:The Customer Experience Manager will oversee and enhance customer service operations and customer journey across all...

  • VP of Customer Experience

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia webook We're All About Fun Full time

    About the TeamWe are seeking an experienced VP of Customer Experience to lead our customer-facing initiatives. As a key member of our team, you will develop and execute comprehensive customer experience strategies that drive business results.Key Responsibilities:Develop and implement a customer-centric marketing strategy aligned with business objectives.Lead...

  • Customer Experience Manager

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Avensys Consulting Full time

    Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation, and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across...

  • Customer Experience Expert

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia BaseTeam Recruitment Full time

    Job DescriptionThe Customer Experience Expert will play a pivotal role in driving customer satisfaction and loyalty through insightful data analysis and proactive relationship management.Main Responsibilities:Perform in-depth analysis of customer feedback data to identify trends and actionable insights that can enhance customer satisfaction.Collaborate with...

  • Customer Experience Specialist

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia BaseTeam Recruitment Full time

    Emdad Al Khebrat is looking to hire a Customer Experience SpecialistEmployment Type: Full TimeLocation: On-siteJob Description:The Customer Experience Specialist will play a pivotal role in driving customer satisfaction and loyalty through insightful data analysis and proactive relationship management. This mid-career position requires a highly competent...

  • Customer Experience Manager

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Tree ? Full time

    We are seeking a dynamic CX Manager to lead our customer experience strategy and optimize every touchpoint of our customer journey. The ideal candidate should possess the following skills and experiences:Responsibilities:Develop and implement the company's customer experience strategyAdvocate for CX initiatives and demonstrate their value to the...

  • Customer Experience Manager

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Avensys Consulting Full time

    About Avensys ConsultingAvensys Consulting is a renowned global IT professional services company based in Singapore. Our extensive service spectrum encompasses enterprise solution consulting, business intelligence, business process automation, and managed services.We are currently seeking a Customer Experience Manager to oversee and enhance customer service...

  • Customer Experience Lead

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    Job SummaryWe are seeking an experienced Customer Experience Lead to join our team at Saudi Petroleum Services Polytechnic. In this role, you will be responsible for designing and implementing customer-centric strategies to drive business growth and improve customer satisfaction.Key ResponsibilitiesDevelop and execute comprehensive customer experience...

  • Customer Experience Innovator

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Red Bull MOBILE Saudi offered by FNT Full time

    As a Customer Experience Innovator at Red Bull MOBILE, you will be responsible for designing and implementing customer journeys and experiences across all customer touchpoints. You will also analyze customer and market needs to identify trends and opportunities, utilizing digital-first customer journeys and smart pricing strategies.Key ResponsibilitiesDesign...

  • Customer Experience Representative

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Asteri Beauty (B Corp™) Full time

    Customer Experience Representative Job DescriptionWe are seeking a talented and customer-focused individual to fill the position of Customer Experience Representative at Asteri Beauty (B Corp). In this role, you will be responsible for delivering outstanding customer service, meeting and exceeding sales targets, and contributing to a positive and inclusive...

Supervisor of Customer Experience

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full time

Career Advancement Opportunity

We are seeking a talented individual to fill the role of Customer Service Leadership Role at Arab National Bank. As a key member of our team, you will be responsible for leading a team of customer service representatives in the call center, focusing on enhancing customer satisfaction and operational efficiency.

Responsibilities

  • Develop and implement strategies to improve customer satisfaction and retention rates.
  • Lead a team of customer service representatives, providing guidance and support to ensure high-quality service delivery.
  • Monitor call metrics and performance indicators to identify areas for improvement.
  • Conduct regular training sessions to enhance team skills and product knowledge.
  • Address escalated customer complaints and provide effective resolutions.
  • Prepare and present performance reports to upper management.
  • Collaborate with other departments to ensure seamless service delivery.
  • Assist in the recruitment and onboarding of new call center staff.
  • Stay updated on industry trends and best practices to enhance call center operations.

Requirements

  • Proven experience in a supervisory role within a call center environment.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Ability to analyze data and make informed decisions.
  • Customer-focused mindset with a passion for service excellence.
  • Proficiency in call center software and CRM systems.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Strong problem-solving skills and attention to detail.
  • Fluency in both Arabic and English is preferred.
  • Willingness to work flexible hours, including weekends and holidays.