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Application Support Specialist

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia SSC Egypt Full time
Job Description

**Job Title:** Application Support Engineer

**Job Summary:** We are seeking a highly skilled and motivated Application Support Engineer to join our team at SSC Egypt. The successful candidate will be responsible for providing technical support and assistance to our clients, ensuring that their applications are running smoothly and efficiently.

Key Responsibilities:

  • Technical Support: Provide technical support and assistance to clients via various communication channels, including email, phone, and in-person meetings.
  • Application Monitoring: Monitor applications 24/7 to identify and resolve any issues that may arise.
  • Problem-Solving: Troubleshoot and resolve complex technical issues related to applications, using problem-solving skills and technical expertise.
  • Documentation: Prepare and send technical documentation to clients, including user manuals, guides, and other relevant materials.
  • Reporting: Generate frequent reports from SQL to track application performance and identify areas for improvement.
  • Team Collaboration: Collaborate with internal teams to ensure that technical issues are resolved efficiently and effectively.

Requirements:

  • Education: Bachelor's degree in Computer Science or a related field.
  • Experience: Minimum 3 years of experience in application support and technical support.
  • Skills: Strong technical skills, including problem-solving, debugging, and troubleshooting. Excellent communication and interpersonal skills.
  • Language: Fluency in English (en-US).