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Customer Satisfaction Director

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

The Service Standards Supervisor plays a key role in ensuring exceptional guest experiences at Care. This role involves overseeing the guest relations team, implementing service standards, and maintaining a positive and professional demeanor at all times.

Key Responsibilities:

  1. Develop and implement policies and procedures to enhance the guest experience.
  2. Address guest inquiries and resolve complaints efficiently.
  3. Supervise and train the guest relations team to maintain high service standards.

Preferred Candidate:

  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Proven problem-solving skills and conflict resolution experience.