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Director of Front Office Operations

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Riyadh, Ar Riyāḑ, Saudi Arabia Rotana Hotels Full time

We are seeking a seasoned hospitality professional to lead our Front Office team at Rotana Hotels. As Director of Front Office Operations, you will be responsible for delivering exceptional guest experiences and driving revenue growth through effective management of hotel operations.

The ideal candidate will have a proven track record of success in a similar role, with a strong focus on customer service, team leadership, and revenue optimization. Key responsibilities will include:

  1. Guest Service Excellence: Ensure that all guests receive prompt attention, personal recognition, and exceptional service throughout their stay, responding to their needs and resolving any issues that may arise.
  2. Revenue Growth: Develop and implement strategies to maximize hotel room, food and beverage, and other revenues, working closely with the sales and marketing teams to drive occupancy and rate growth.
  3. Team Leadership: Lead and motivate a high-performing Front Office team, providing coaching, training, and development opportunities to ensure they are knowledgeable, friendly, and courteous at all times.
  4. Operational Efficiency: Maintain a high level of operational efficiency, ensuring that all Front Office functions are running smoothly, and that any issues or concerns are addressed promptly.
  5. Reporting and Analysis: Provide regular reports to management on guest feedback, trends, and operational performance, identifying areas for improvement and implementing changes to drive business growth.