Customer Acquisition Specialist

6 days ago


Jeddah, Makkah Province, Saudi Arabia Ibixglobal Full time
About This Role

We are seeking a highly motivated individual to join our team as a Technical Account Manager. The ideal candidate will have strong technical knowledge and troubleshooting skills, excellent communication and interpersonal abilities, and proven experience in outbound calling or telemarketing.

Job Description
  • The successful candidate will be responsible for conducting outbound calls to customers to generate leads and provide technical support and assistance.
  • They will also identify and resolve technical issues proactively, communicate effectively with customers to understand their needs and address concerns, and educate customers on product features, functionalities, and troubleshooting methods.
  • In addition, they will document customer interactions and update records accurately in the database, follow up with customers to ensure issue resolution and customer satisfaction, and meet or exceed call quotas and performance targets.
  • The role requires collaboration with team members and supervisors to improve processes and customer experience.


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