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Help Desk Support Specialist

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Jadeer Full time

About Jadeer

Jadeer is a reputable software company in the Kingdom of Saudi Arabia, known for its exceptional IT support services. Our company is dedicated to ensuring smooth and efficient IT operations for our clients.

The Role

As a Help Desk Support Specialist, you will provide technical support and assistance to end-users. You will troubleshoot hardware and software issues, resolve technical problems, and ensure a high level of customer satisfaction.

Key Responsibilities

  • Respond to and resolve help desk requests in a timely and professional manner
  • Troubleshoot hardware and software issues, including desktops, laptops, mobile devices, and other IT equipment
  • Install, configure, and maintain IT equipment, including software and hardware upgrades
  • Provide user training and support to ensure employees have the necessary skills to use IT systems effectively
  • Document support activities and solutions to improve knowledge base and reduce repeat issues
  • Stay updated on the latest IT technologies and best practices to provide expert-level support

Requirements

  • 0-2 years of experience in IT support, preferably in a software company
  • Strong knowledge of computer hardware and software, including operating systems, applications, and network protocols
  • Excellent problem-solving and communication skills to effectively interact with end-users and technical teams
  • Ability to work in a fast-paced environment with multiple priorities and deadlines
  • Customer-oriented mindset to provide exceptional support and ensure high customer satisfaction

Benefits

  • Competitive salary and benefits package
  • Health insurance and wellness programs
  • Professional development opportunities to enhance skills and knowledge
  • Flexible working hours and remote work options
  • Supportive and dynamic work environment with a team of IT professionals