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Guest Experience Specialist

7 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Rawaj HCM Jobs Full time

The ideal candidate for this Restaurant Ambassador role should possess excellent communication skills, be energetic and enthusiastic, and have the ability to work well under pressure. As a Restaurant Ambassador, you will play a key part in ensuring that our customers receive the highest level of service and have an exceptional dining experience.

Key Responsibilities:
  • Welcome customers and assist with the ordering process to ensure a smooth experience.
  • Maintain restaurant cleanliness according to high standards to guarantee a pleasant environment for our guests.
  • Provide high-quality service through effective communication with customers and staff to foster a positive atmosphere.
  • Respond to customer inquiries about restaurant products, offers, and promotions to demonstrate our dedication to customer satisfaction.
  • Promote new offers using suggestive selling techniques to increase sales and drive business growth.
  • Listen to and report customer feedback, requests, and complaints to the relevant departments to identify areas for improvement.
  • Provide special attention to guests who require it, such as children and elderly customers, to ensure their comfort and well-being.
  • Organize and manage internal and external event activities to create unforgettable experiences for our guests.
  • Lead birthday parties both at the restaurants and customer locations to make every celebration a success.
Requirements:

We Are Looking For:

  • A minimum high school diploma; higher education is preferred to enhance skills and knowledge.
  • Experience in event coordination or entertainment activities is preferred but not essential.
  • An enthusiastic and energetic personality, able to maintain high energy levels during events with children.
  • A warm, child-friendly demeanor, able to engage and encourage children's participation in activities.
  • Creativity and imagination to develop engaging, age-appropriate games and activities that delight our young guests.
  • Strong communication skills to positively interact with customers, parents, and guests.
  • Patience and adaptability to handle various situations, manage conflicts, and adjust activities as needed.
  • Reliability, responsibility, and punctuality to ensure smooth event execution.
  • Safety awareness to supervise children and ensure their well-being during events.
  • Optional: Costume and makeup skills for themed parties or character appearances to add an extra touch of magic.