Customer Service Excellence Coordinator

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia سيارة Full time

At Syarah, we strive to change the car buying experience in Saudi and the Middle East. We believe that our customers deserve the best, and that's why we're looking for a Quality Assurance Specialist to ensure excellence in every interaction.

About the Role

This role involves assessing the quality of our sales officers' performance, monitoring calls, and evaluating their demeanor, technical accuracy, and customer service skills.

  • Collaborate with the site management team to design call monitoring formats and quality standards.
  • Compile and analyze performance data using our quality monitoring system.
  • Participate in call calibration sessions for call center staff.
Key Qualifications
  • Minimum 2 years of QA experience.
  • Excellent communication, verbal and written skills.
  • Outstanding customer service skills.
  • Strong focus on quality and customer satisfaction.
  • Microsoft Office proficiency.


  • Riyadh, Ar Riyāḑ, Saudi Arabia Selective Touch Consultancy Full time

    Senior Hospitality Professional Wanted:A leading luxury hospitality group seeks a Guest Relations Manager to deliver exceptional customer experiences.The ideal candidate is passionate about hospitality, customer-focused, and skilled in guest engagement.Key Job Responsibilities:Guest Experience Management – Oversee the entire guest journey, ensuring...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Lawazem Full time

    We are seeking a detail-oriented and organized individual to join our team as a Customer Service Coordinator. In this role, you will be responsible for providing excellent customer service, processing orders, and supporting our sales team.About the Role:Process orders accurately and efficiently.Communicate effectively with customers and internal...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Johnson & Johnson Full time

    We're looking for an experienced Operations Coordinator - Customer Service to join our team at Johnson & Johnson.About the Job:In this role, you'll be responsible for providing exceptional customer service, managing customer relationships, and supporting the Commercial & Marketing Team to achieve business objectives.Key Tasks:Customer Service: Respond to...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Landmark Arabia Full time

    The Call Center Reporting Coordinator is responsible for creating, analyzing, and distributing reports that track call center performance.Key Responsibilities:Reporting and Analysis:Generate daily, weekly, and monthly performance reports.Identify trends and areas for improvement in call center operations.Data Management:Maintain accurate databases and ensure...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Al Jabr Rent A Car Co. Full time

    Role SummaryWe are seeking a highly organized and customer-focused Customer Care Coordinator to join our team at Al Jabr Rent A Car Co.In this role, you will be responsible for providing exceptional customer service, managing customer relationships, and ensuring that all customer interactions are handled in a professional and courteous manner.You will work...


  • Riyadh, Ar Riyāḑ, Saudi Arabia dozan Full time

    We are seeking a dedicated Customer Engagement Coordinator to support our team in delivering exceptional service to our clients. In this role, you will be responsible for assisting in the development of client engagement strategies, coordinating communication, and supporting project management tasks.Key Responsibilities:Assist in developing and implementing...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    We are seeking a skilled Customer Service Ambassador to join our team at Saudi Petroleum Services Polytechnic. As a Customer Service Ambassador, you will be responsible for delivering exceptional customer experiences in KUDU Restaurants and conducting event entertainment activities.Main ResponsibilitiesDining Experience: Assist customers with their dining...


  • Riyadh, Ar Riyāḑ, Saudi Arabia WakeCap | ويكاب Full time

    As an Order Processing Officer, you will be responsible for receiving, verifying, and processing customer orders accurately and efficiently. You will ensure all order details are correct, including product specifications, quantities, and customer information, and coordinate with internal teams to ensure timely fulfillment and delivery of...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Qiddiya Investment Company Full time

    We are looking for a Director of Service Excellence to drive customer satisfaction and engagement at Qiddiya Investment Company. As the Director-Customer Experience, you will be responsible for leading the development and execution of a comprehensive customer experience strategy that aligns with our business goals and growth objectives.About the Role:This is...


  • Riyadh, Ar Riyāḑ, Saudi Arabia KONE France Full time

    We are seeking a highly motivated and organized individual to fill the role of Customer Service Representative within our Finance team in Riyadh. The successful candidate will be responsible for managing customer accounts and ensuring prompt payment.This role involves:Coordinating with customers to resolve disputes and improve cash flow.Performing routine...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Lalamove Full time

    Role OverviewAs a Customer Service Operations Manager at Lalamove, you will be responsible for providing exceptional frontline people leadership and operational management for the Level 1 and Level 2 Contact Centres in KSA.This is a key role that requires a proactive approach to ensuring operational excellence and excellent customer service. You will work...


  • Riyadh, Ar Riyāḑ, Saudi Arabia AJEX Full time

    Service Excellence SpecialistWe are seeking an exceptional Service Excellence Specialist to join our team at AJEX. In this critical role, you will be responsible for delivering outstanding service to our customers.Your key objectives will include:Providing top-notch service to all customers via phone, email, or other means.Implementing effective...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Al Jazirah Vehicles Agencies Co. Ltd. Full time

    Al Jazirah Vehicles Agencies Co. Ltd. seeks an exceptional Customer Service Representative to join their team. This role requires a strong understanding of customer needs and expectations, with excellent communication and problem-solving skills.About the Job:To receive, welcome, sell and upsell services to customers, identifying and confirming their needs...


  • Riyadh, Ar Riyāḑ, Saudi Arabia SAS Full time

    SAS OverviewWe're a leader in data and AI, empowering customers to make informed decisions with data-driven insights.About the JobWe're seeking a Customer Service Liaison to join our team in Riyadh for a one-year contract with possible extension.As a Customer Service Liaison, you'll:Ensure smooth communication between teams and departments.Manage visitor...


  • Riyadh, Ar Riyāḑ, Saudi Arabia DEWAN CONSULTANTS FZ L.L.C Full time

    We are looking for a highly skilled Guest Services Coordinator to join our team at DEWAN CONSULTANTS FZ L.L.C. The successful candidate will be responsible for coordinating guest services, including responding to guest inquiries, resolving issues, and providing exceptional customer service.Key Responsibilities:Coordinate guest services and respond to guest...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Johnson & Johnson Full time

    Job SummaryThe Service Excellence Specialist will play a critical role in ensuring that our customers receive exceptional service. This individual will be responsible for analyzing customer feedback and developing targeted solutions to improve service delivery.As a seasoned professional, you will bring a deep understanding of customer service principles and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Morni | مرني Full time

    About the Job:We are seeking a highly skilled professional to join our team as a Service Excellence Director. In this role, you will be responsible for overseeing and improving our customer service operations to ensure exceptional customer experiences.Key Responsibilities:Develop Strategies: Develop strategies to improve customer service operations and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Keeta Full time

    ResponsibilitiesThe Service Excellence Lead will be responsible for ensuring that our customer service standards are consistently met and exceeded. This will involve conducting quality inspections across various business lines, identifying gaps in execution, process adherence, and product rules.Additionally, the successful candidate will drive continuous...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Avensys Consulting Full time

    We are seeking an experienced Service Excellence Director to join our team at Avensys Consulting. The successful candidate will have a proven track record of managing customer service teams and improving customer satisfaction metrics.About the RoleThe ideal candidate will have a minimum of 5 years of experience in customer service or customer experience...


  • Riyadh, Ar Riyāḑ, Saudi Arabia TASC Outsourcing Full time

    Job Description:We are seeking a skilled Receptionist to join our team at TASC Outsourcing. The ideal candidate will have previous experience in a reception or administrative role, with excellent English communication and interpersonal skills.The successful candidate will be responsible for greeting and assisting visitors, clients, and employees in a...