Technical Account Manager, ES

4 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time
About the Role

We are seeking a highly skilled Technical Account Manager to join our AWS Enterprise Support team. As a Technical Account Manager, you will play a critical role in fostering our customers' innovative and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security, and more.

Key Responsibilities
  1. Act as a single point of contact to Enterprise Support customers, providing guidance on the entire journey of AWS services and the customer's architecture.
  2. Make recommendations on how new AWS offerings fit in the company strategy and architecture.
  3. Complete analysis and present periodic reviews of operational performance to customers.
  4. Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning.
  5. Champion and advocate for customer requirements within AWS (e.g., feature requests).
  6. Participate in customer-requested meetings (onsite or via phone).
  7. Have access and know-how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns.
  8. Work with some of the leading technologists around the world.
  9. Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.
  10. Be available in non-business hours to handle urgent issues.
Requirements

To be successful in this role, you will need:

  • 5+ years of experience in design/implementation/operations/consulting with distributed applications.
  • 5+ years of technical engineering experience.
  • Experience with operational parameters and troubleshooting across two or more of the following technical domains: GenAI, AI/ML, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment.
  • Bilingual in English and Mandarin.
Preferred Qualifications

We are looking for candidates with:

  • Experience in internal enterprise or external customer-facing environment as a technical lead.
  • Experience as a technical lead, internally or externally in a customer-facing role.
  • Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers.
  • Master's Degree or PhD in Engineering or a related STEM field.
  • Background in a 24x7 operational services or support environment.
  • Hands-on experience with AWS services and/or other cloud offerings.

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