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Healthcare Coordinator

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia BUPA Arabia Full time
Job Summary

BUPA Arabia is seeking a highly skilled and experienced Healthcare Coordinator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring that all inquiries and requests are processed efficiently and effectively.

Key Responsibilities
  • Customer Service: Provide high-level customer service and professionalism, ensuring that all customer interactions are handled with courtesy, efficiency, and a proactive approach.
  • Team Support: Work effectively as part of a team to achieve individual and departmental goals and objectives, promoting a positive team spirit and contributing to the team's success.
  • Providers' Compliance: Ensure that hospitals are compliant with agreed-upon standards of service, delivering high-quality service to our members.
  • Complaints Management: Solve customer complaints without escalation, ensuring proper follow-up of recovery plans and entering complaints into the system for preventive actions.
  • Relationship Building: Establish excellent relationships with insurance directors, conduct regular visits to front lines, and coordinate recognition mechanisms for providers.
  • Professional Appearance and Commitment: Maintain a high level of cleanliness, order, and professionalism in the office, customer area, and personal appearance.
Requirements
  • Education: Bachelor's degree in Business, Marketing, Healthcare, or equivalent in a related medical field.
  • Skills: Healthcare, customer service, front desk, multi-cultural, interpersonal, and communication skills, excellent planning, and commercial skills with a service-focused mindset.