Customer Success Strategist

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Promapp Full time

Transform Business Outcomes with Promapp

Navigating the digital transformation journey can be complex and overwhelming. At Promapp, we empower organizations to streamline their processes, optimize performance, and drive growth.

As a Customer Success Strategist, you will play a pivotal role in helping our clients achieve their business objectives by implementing effective solutions that meet their unique needs. This involves collaborating closely with cross-functional teams to scope technical requirements, develop customized plans, and deliver workshops to enhance customer adoption and usage.

The ideal candidate will possess a deep understanding of low-code solutions, exceptional account management skills, and a proven ability to engage stakeholders at all levels. If you are passionate about driving business success and have a knack for building strong relationships, this could be the perfect opportunity for you.

About the Role:

This position is responsible for customer retention among Nintex's top strategic accounts with a technical focus in line with adoption, usage, and account growth for existing top annual recurring revenue (ARR) customers of Nintex. The successful candidate will serve as a product SME for chosen strategic customers, lead technical product evangelism, and drive Nintex business-relevant content via partners and/or direct to customers.

Your contribution will include:

  • Adoption and Active Use: Coordinate with Nintex Account Managers on each customer in the portfolio and develop a customer success plan that is co-authored between sales and the CSM role.
  • Evangelism and Enablement: Serve as a product SME for chosen strategic customers, lead technical product evangelism, and drive Nintex business-relevant content via partners and/or direct to customers.

To succeed in this role, you will need:

  • Bachelor's degree in computer science, business, or similar discipline.
  • 2 – 4 years in a customer support, business development, sales, or customer success role preferably with a software company.
  • Experience with detailed account planning preferred.
  • Experience with Nintex or other low-code solutions.
  • Salesforce experience required.

What's in it for you?

Promapp offers a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work.



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