Customer Experience Strategist
5 days ago
About the Role:
We are seeking a seasoned Customer Experience Strategist to join our team at Devoteam International. In this pivotal role, you will drive meaningful change and foster a customer-centric culture within the organization.
As a key member of our cross-functional team, you will be responsible for developing comprehensive CX strategies and roadmaps aligned with business objectives and customer needs.
Key Responsibilities:
- Conduct thorough assessments of current customer experiences across all channels and touchpoints.
- Develop data-driven insights to identify pain points and opportunities for improvement.
- Collaborate with internal stakeholders to prioritize and implement initiatives that enhance the end-to-end customer journey.
- Design and implement measurement frameworks and KPIs to track the effectiveness of CX initiatives.
- Stay updated on industry trends, best practices, and emerging technologies in the field of customer experience.
Requirements:
- 2 - 5 years of experience in CX or related field
- Proven analytical and problem-solving skills
- Bachelor's Degree in Media, Marketing, Business Administration or any related field
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