Sales Expert

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Richemont Full time
Job Overview

The Sales Associate role at A. Lange & Söhne is a unique opportunity to join a prestigious luxury brand as a representative and ambassador. The successful candidate will be responsible for providing exceptional customer service, driving sales growth, and upholding the brand's high standards.

Key Responsibilities
  • Sales
    • Meet personal targets in line with brand retail strategy, adhering to group procedures, legal, fiscal, and customs regulations.
    • Maximize profit while controlling costs, ensuring effective use of resources and retail tools.
    • Analyze missed sales opportunities and refine future projections.
    • Organize private viewings with VIPs and discuss business opportunities with Assistant/Boutique Manager.
    • Act as a reference for building action plans to achieve personal targets.
  • Brand Ambassadorship
    • Ensure excellence within and outside the boutique, maintaining maximum client welcoming and servicing.
    • Stay up-to-date on products and brand knowledge, becoming a reference person for the Maison.
    • Demonstrate brand ambassadorial skills at all times, with clients, VIPs, and third parties.
    • Responsible for overall appearance and maintenance of the boutique in line with brand guidelines and concept.
  • CUSTOMER & CRM RELATED ACTIVITIES
    • Ensure Service Excellence at all times, with any boutique clients.
    • Proactively participate in regular VIP and orders, considering boutique opportunities.
    • Accurately and genuinely build relationships with customers, handling complaints with care.
    • Coordinate individual repairs and after-sales matters with Sales Administrators.
Requirements

To succeed in this role, you must possess excellent communication and interpersonal skills, be proactive, and have a passion for delivering exceptional customer experiences. Strong product knowledge and brand awareness are essential, along with the ability to work effectively in a team environment.


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