Sales Performance Leader
4 days ago
About Us
Silah Tamkeen is a leading provider of staffing and recruiting services. We are committed to delivering exceptional customer experiences and driving business growth through our talented sales teams.
Job Description
We are seeking a Sales Performance Leader to join our team. In this role, you will be responsible for developing and executing sales strategies to increase revenue and market share. You will lead the sales team in setting sales targets and monitoring performance against KPIs.
Key Responsibilities
- Develop and execute sales plans to achieve business objectives.
- Lead the sales team in setting sales targets and monitoring performance against KPIs.
- Analyze customer data and market trends to identify new business opportunities.
- Counsel call center staff on challenging customer service issues.
- Analyze call center data and prepare reports for management.
- Evaluate staff effectiveness and performance annually or as needed.
- Present quarterly and annual call center goals and action plans to executives.
- Manage work schedules to ensure sufficient coverage.
- Create personnel budgets for approval.
- Promote existing and new services to customers.
Requirements
- Bachelor's degree in Business Administration or Public Administration.
- Professional certification in Customer Experience required.
Benefits
- Competitive salary and bonus structure.
- Opportunities for career advancement.
- Collaborative and dynamic work environment.
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