servicenow solution architect itom

3 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Duncan & Ross Full time

A ServiceNow Solution Architect is responsible for designing and implementing ServiceNow solutions that meet the needs of their organization. This role requires a deep understanding of ServiceNows capabilities and a strong understanding of the business processes and requirements of the organization.

KEY RESPONSIBILITIES:

  • Solution Design: Work closely with stakeholders to understand business requirements and design a ServiceNow solution that meets those requirements.
  • Implementation: Responsible for implementing the ServiceNow solution working with developers administrators and other stakeholders to ensure a successful implementation.
  • Integration: Responsible for integrating ServiceNow with other systems in the organization such as HR or IT systems.
  • Customization: Customize ServiceNow to meet the specific needs of the organization developing custom applications workflows and integrations.
  • Testing: Responsible for testing the ServiceNow solution to ensure it meets requirements and functions as expected.
  • Documentation: Create documentation of the ServiceNow solution including requirements design and implementation details.
  • Training: Provide training to endusers and administrators to ensure successful adoption and use of the ServiceNow solution.

QUALIFICATIONS

  • Bachelors degree in computer science Information Systems or a related field.
  • Experience in designing and implementing ServiceNow solutions ITOM ITSM.
  • Experience with ServiceNow development including custom applications workflows and integrations.
  • Knowledge of ServiceNow architecture including modules databases and security.
  • Strong communication skills including the ability to communicate technical information to nontechnical stakeholders.
  • Ability to work in a team environment and collaborate with stakeholders at all levels of the organization.
  • Strong problemsolving skills and ability to think creatively to design solutions. ServiceNow certification is preferred but not required.

Vertical:

Technology

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