Sales and Events Coordinator

5 days ago

Khobar, Eastern Province, Saudi Arabia Kempinski Hotels Full time
About the Role

We are seeking a highly motivated and experienced Sales and Events Coordinator to join our team at Kempinski Hotels. As a key member of our sales team, you will be responsible for maintaining key attention on selling to meet personal and team revenue goals through warm and friendly client contacts, creative sales processes, and effective sales closing techniques.

Key Responsibilities
  1. Assume complete responsibility for learning from initial orientation and training programs conducted by the Director of Groups and Events and all sales associates.
  2. Constantly gather, understand, and apply knowledge of food, beverage, technical equipment, and inter-departmental procedures to the sales and planning process with the client.
  3. Maintain an up-to-date planning information portfolio for easy reference in the sales and planning process.
  4. Effectively represent the Hotel in all telephone, written, and personal contacts with potential, past, and current clients with warm and friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel.
  5. Prepare all information-sharing communiqués to the client and to other hotel departments precisely and thoroughly and update that information on a timely basis.
  6. Assume responsibility for all final preparations prior to the event and on the day of the event to ensure client satisfaction in line with the details of the planning process.
  7. Complete all reports on a timely basis as requested by the Director of Groups and Events.
  8. Maintain orderly event files recording all vital information on proper departmental forms should another team member be called upon to assist or should an issue following the event need to be substantiated.
  9. Bid a fond farewell to all event clients with a personalized letter of appreciation and complete follow-up on all outstanding balances.
  10. Cross-sell other Kempinski Hotels as appropriate.
  11. Live and achieve the Kempinski Sales Vision.
  12. Follow up all enquiries within 24 hours of receipt and trace and follow up all past, potential, and current client files on a regular basis.
  13. Follow all department guidelines on the outlining and collection of advance deposits and final payments or the clear arrangements for credit accounts with the Credit Manager.
  14. Assist other professional sales team members with overall team efforts to secure business and to produce all events to meet the expressed wishes and expectations of the client.
  15. Meet and exceed personal monthly, quarterly, and/or annual sales goals and to assume partial responsibility for the creation of those goals.
  16. Focus all personal sales efforts on one specific Market Segment as agreed upon by the entire sales team plus minor efforts on the wide range of other market segments being pursued by the team.
Requirements
  1. Saudi
  2. Minimum two years Sales and/or Operations experience in a 5-star hotel
  3. Be proactive in achieving Groups and Events revenue goals

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