Customer Service Manager

7 days ago


Riyad Al Khabra, Saudi Arabia Kimpton Full time
Job Description

The Customer Service Manager is responsible for overseeing the daily operations of the concierge team to ensure high standards of service.

  • Team Management: Oversee the daily activities of the concierge team and provide guidance and support as needed.
  • Guest Relations: Greet guests upon arrival, assist with inquiries and requests, and provide recommendations on local attractions and services.
  • Guest Services: Coordinate with other departments to fulfill guest requests and ensure a seamless experience. Handle VIP guests and their specific needs.
  • Local Area Knowledge: Stay up-to-date with local attractions, events, and services to provide accurate recommendations. Establish relationships with local businesses to enhance guest experiences.
  • Problem-Solving and Issue Resolution: Address and resolve guest complaints or issues promptly and effectively.
  • Administrative Tasks: Maintain accurate records of guest interactions and prepare reports on concierge activities.
Requirements

This position requires strong communication and interpersonal skills, problem-solving abilities, and knowledge of the local area.

  • Education: Bachelor's degree in Hotel Administration or Business Administration.
  • Experience: Two to three years of prior experience in a similar role, preferably in an international luxury hotel chain background.
  • Languages: English fluency required; Arabic fluency preferred.


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