Hotel Reservation Manager

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Ihgarmyhotels Full time

Job Description:

We are seeking a highly skilled and experienced Reservations Supervisor to join our team at Ihgarmyhotels. The successful candidate will be responsible for managing the reservations department, ensuring seamless booking experiences for guests, and overseeing the team's performance.

About the Role:

  • Manage and process reservation requests, ensuring accuracy of room blocks, reservations, and group market codes.
  • Handle guest inquiries and provide information about room availability, rates, and hotel amenities.
  • Lead and mentor the reservations team to ensure high standards of service.
  • Monitor room availability and adjust rates to maximize occupancy and revenue.
  • Prepare and submit reports on reservation statistics and maintain accurate records.
  • Address issues related to reservations and escalate complex issues as necessary.

Requirements:

  • Bachelor's degree in Hotel Administration / Business Administration or equivalent.
  • Two to three years of experience in a similar role.
  • International luxury hotel chain background.
  • GCC exposure.
  • English fluency is required; Arabic fluency is preferred.


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