Customer Support Specialist
5 days ago
We are seeking a highly skilled and motivated Customer Support Specialist to join our team at Foodics. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Client Communication: Handle and respond to client inquiries and requests in a timely and professional manner.
- Issue Resolution: Escalate and resolve client issues in a prompt and effective manner, working closely with internal teams as needed.
- Documentation: Accurately document client communication and issue resolution in our CRM and ticketing systems.
- Training and Development: Provide training to clients on using Foodics products and services, utilizing multiple virtual channels.
- Reporting and Analysis: Report daily events to team leaders and highlight areas for improvement.
- Education: Bachelor's degree in any major.
- Experience: 0-1 year of experience in call center or customer service roles.
- Language Skills: High fluency in English, with excellent speaking and communication skills.
- Typing Skills: Excellent typing skills.
- Flexibility: Flexible to work in different shifts, with a willingness to work hard and autonomously.
- Communication and Problem-Solving: Strong communication and problem-solving skills, with the ability to work in a fast-paced environment.
- Adaptability: Comfortable with conducting routine tasks while maintaining quality standards.
We are a leading restaurant management ecosystem and payment tech provider, with a diverse and inclusive culture that encourages innovation and flexibility. We offer highly competitive compensation packages, including bonuses and the potential for shares. We prioritize personal development and offer regular training and an annual learning stipend to help our team members grow their careers in a hyper-growth environment.
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