Product Support Specialist

5 days ago


Khobar, Eastern Province, Saudi Arabia GCC Olayan Full time
Job Summary

As a Product Support Specialist in the Transportation Department at GCC Olayan, you will play a crucial role in ensuring the smooth operation of our products. Your primary responsibility will be to address product-related queries and issues efficiently and effectively.

Key Responsibilities
  1. Product Support: Provide timely and efficient support to customers and sales teams regarding product-related queries and issues.
  2. Order Management: Ensure that ordered units meet specifications, prevent mistakes in specs, and avoid delays in shipment.
  3. Technical Assistance: Answer customers and sales team technical questions and provide guidance on product features and specifications.
  4. Market Research: Identify new segments with high potential and generate reports on competitors' product range and their sales and marketing activities.
  5. Product Compliance: Ensure that product features comply with legal regulations and avoid non-compliance.
  6. Reporting: Generate required calculation reports to support the sales team and receive ordered trucks from suppliers without mistakes regarding original specifications.
  7. Training and Development: Improve sales team product knowledge and keep them updated with developments from suppliers.
  8. Communication: Liaise between sales and after-sales departments for smooth and efficient resolution of customer problems and handle all homologation issues with local authorities.
  9. Product Management: Handle online ordering and product follow-up efficiently and in a timely manner, generate reports on newly developed customer demands, and monitor market trends and expected future transport developments.
  10. Industry Liaison: Maintain good contact with local authorities related to the industry to stay informed about legal issues and stay updated with sales tools introduced by suppliers.
  11. Body Builder Support: Handle all superstructure issues with body builders from obtaining offers to delivery, support body builders with needed information to facilitate their jobs, and arrange and conduct seminars to improve body builders' knowledge about our products.
Requirements

Graduate in Engineering with 1 to 2 years of experience in a similar role. Intermediate or advanced knowledge of Office Automation products and their capabilities is required.



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