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Enterprise Account Growth Manager

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia SAP Full time

About the Role:

As a trusted advisor, you will work closely with customer executives to maximize their return on investment in SAP solutions. Your goal will be to identify opportunities for growth and deliver solution area expertise to drive near-term value delivery.

Key Responsibilities:

  1. Build deep relationships with customer executives to earn trusted advisor status
  2. Identify new opportunities for customers to leverage SAP solutions
  3. Mitigate churn and manage renewals of SAP solutions/services
  4. Support sales teams in expansion and upsell efforts
  5. Manage through crisis situations and de-escalate customer concerns
  6. Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions

What You Bring:

  • Strong executive presence and relationship building skills
  • Deep knowledge of business models, strategies, and line of business processes
  • Proven ability to handle complex issues with customer executives
  • Experience with cloud software solutions and delivery models
  • Expert level buying center/Lines of Business domain expertise
  • Ability to apply risk-mitigation strategies to customer situations
  • Knowledge of SAP solutions portfolio and business processes they enable
  • Some technical understanding for assigned solution area to address technical issues with customers
  • Bachelor's degree or equivalent required
  • Experience in business software
  • Knowledge of SAAS and IAAS processes
  • Strong program/project management and governance skills
  • Expert commercial/deal support skills
  • Relationship-driven mindset with excellent verbal and non-verbal communication skills
  • Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions