Enterprise Account Manager

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Unifonic Inc Full time

About Unifonic Inc.

Unifonic Inc is a dynamic startup in the SaaS space revolutionizing how businesses communicate. Our team is made up of energetic and passionate individuals dedicated to delivering the best possible experience to our customers.

Our Mission:

To empower businesses to achieve their goals through innovative communication solutions.

Job Description:

The Client Advocacy Specialist will play a critical role in fostering long-lasting relationships with our clients. This involves working closely with customers to understand their needs and help them fully utilize our services to achieve their business objectives.

Key Responsibilities:

  1. Account Management: Manage high-value customer relationships, ensuring they maximize the value of our platform throughout their lifecycle.
  2. Strategic Planning: Develop and execute strategic plans to drive customer growth and adoption.
  3. Communication: Communicate effectively with customers, internal teams, and stakeholders to ensure seamless collaboration.
  4. Problem-Solving: Identify and resolve customer issues promptly, ensuring high levels of customer satisfaction.

Requirements:

  1. Experience: 5+ years of experience in customer-facing roles such as customer success, account management, or strategic consulting.
  2. Skills: Strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  3. Education: Bachelor's degree in a relevant field (e.g., business administration, marketing, computer science).


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