Complaint Handling Expert

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia First Abu Dhabi Bank (FAB) Full time
Job Summary:

FAB is seeking a highly motivated and experienced Complaint Handling Expert to join our team. The successful candidate will be responsible for managing and reviewing all customer complaints in compliance with provided SLAs.

The ideal candidate will have a proven track record in complaint handling and analysis, and be able to develop and implement strategies to prevent future complaints.

  • Manage and review all customer complaints.
  • Analyze complaints and develop strategies to prevent future complaints.
  • Collaborate with business units to resolve complaints efficiently.

Required Skills and Qualifications:

  • Relevant experience in complaint handling or customer service.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.

Benefits:

  • Award-winning bank with a strong reputation in the region.
  • Ongoing training and development opportunities.
  • Competitive salary and benefits package.


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