Customer Service Consultant: Deposits

1 month ago


Durban, KwaZulu-Natal, Saudi Arabia Hollywoodbets Full time

Job Description

  • The purpose of this role is to attend queries in relation to deposits and withdrawals. Credit deposits where appropriate and process branch withdrawals on request

With Hollywoodbets You Will:

  • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
  • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
  • Grow with our development plans and culture that allows you to further your career.

You Bring

  • 6 months Customer Service experience.
  • Basic Financial experience

What You'll Do For The Brand:

  • Allocate deposits to customer accounts accurately using the deposit app.
  • Ensure that unaccounted transactions are attending to daily.
  • Process withdrawal requests from branches ensuring that the prescribed withdrawals checklist is adhered to.
  • Respond to customer queries via calls, live chat and emails.
  • Perform prescribed confirmation checks to confirm the identity of the customer before the account can be accessed to assist with customer queries or branch withdrawals.
  • Ensure queries are resolved timeously at the point of call where possible as well as queries that are escalated to other departments and follow up until resolved.
  • Assist with the updating of client banking details where needed.
  • Ensure that phones are not unnecessarily paused out from the call system.
  • Ensure that the team displays good customer service principles in their dealings with customers and other internal team members/ departments/ branches as well as ensuring that the optimal turnaround time for account queries is maintained.
  • Ensure that the company brand and image is promoted through excellent customer service.
  • Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/ audit queries where appropriate, based on the nature of the query.
  • Ensure quality targets are achieved and interventions are implemented to increase quality where there are shortfalls as and when required.
  • Any other ad hoc duties that might be required.

What You'll Bring To The Team:

  • Good communication skills verbal and written.
  • Excellent planning, organizational and time management skills.
  • Focused driven whilst demonstrating exceptional attention to detail.
  • Must have a strong sense of accountability.
  • Strong numerical literacy and financial acumen.
  • Telephone etiquette and customer service excellence.


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