Senior Service Sales Engineer

4 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Otis Worldwide Corporation Full time

Date Posted: 2024-12-12

Country: Saudi Arabia

Location: Otis Elevator Company Saudi Arabia Ltd, 1st Floor, Tower A, Al Malga Business Center, Anas Bin Malik Street, Al Malga, Riyadh, Saudi Arabia

The role holder is responsible for supporting the service sales operations including negotiating new contracts, ensuring contract renewal and implementing unit recovery strategies to grow the market share of Otis. The role holder is also responsible to validate the terms and conditions are met during implementation by the operation team. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.

Core Responsibilities:

  1. Works under the guidance of the Manager – Service Sales to prepare maintenance contracts, negotiate and finalize agreements with clients, based on established guidelines.
  2. Prepares estimates and issues quotations for additional repairs, upgrades of units, and modernization.
  3. Liaises with clients to negotiate maintenance contract renewals, ensuring all potential client risks are addressed under the renewal terms.
  4. Ensures critical actions on all contracts including "SPL - special contracts" are captured to minimize Otis's contractual risk.
  5. Executes sales strategies to recover lost units and actively pursues clients to ensure unit recovery on favorable terms for Otis.
  6. Develops a strong relationship with clients by regularly engaging with key contacts and understanding their needs.
  7. Coordinates with the Aftermarket and Service Department to ensure that the terms and conditions of all maintenance/repair/modernization agreements are implemented.
  8. Assists the Finance Department with the timely collection of payments based on contracting agreements.
  9. Maintains and updates the maintenance contracts database in the MIS system and provides periodic reports from this and other relevant sources to show the latest status of all contract activity.
  10. Executes sales operations with strict compliance to the quality procedures & ISO policies of the company.
  11. Drives the SOS growth in recapture units, increasing the market coverage.
  12. Establishes sales objectives by providing accurate forecasts month over month with a clear objective of achieving the individual annual plan by developing annual sales quotas for regions and territories.
  13. Develops strategic relationships with main Contractors, Consultants & Key Accounts.
  14. Explores & hunts for new customers.

Minimum Requirements:

  1. Bachelor's degree in Engineering/Sales or equivalent.
  2. Minimum of 3 years of relevant experience with sales operations in a construction/engineering organization.
  3. Fluent written and spoken English essential, Arabic preferred.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa, and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.

We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering, and Major Projects, and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

If you would like to learn more about environmental, social and governance (ESG) at Otis click.

Become a part of the Otis team and help us #Buildwhatsnext

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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