Sales Engineer

3 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Kore Full time

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai's no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI.

With other offices in India, UK, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide.

LOCATION: RIYADH, KSA

RESPONSIBILITIES

  1. Articulate our unique value proposition and technology differentiation.
  2. Demonstrate Kore.ai Platform features and pre-built Solution products.
  3. Whiteboard the solution and review architecture, performance, and scalability requirements.
  4. Collaborate with technical architects, data scientists and NLU analysts at prospective customers to explain how we deliver our solutions, products, and platform.
  5. Facilitate and drive use case workshops with prospective customers.
  6. Analyze conversational UX use cases for feasibility and value creation for the client.
  7. Prepare a high-level estimate of effort involved and skills needed from a machine learning perspective for a specific customer engagement.
  8. Work closely with product management to provide input and guidance for product roadmap and enhancements.
  9. Work closely with the delivery teams to seamlessly transition from sales to delivery activities and ensure customer success.
  10. Develop and maintain relationships with prospect and customer technical contacts.
  11. Work closely with Sales team as a technical resource & solutions consultant to pursue business opportunities.

EXPERIENCE / SKILLS REQUIRED

MUST HAVE SKILLS

  1. Minimum 5 years of experience in a client-facing sales engineer/presales/solution architect technical role required.
  2. Minimum 5 years of experience participating in the sales cycle at a technology company required.
  3. Technical experience preferably sales-engineering &/or web-development experience required.
  4. Strong technical acumen & ability to learn new patterns, spaces and domains quickly required.
  5. Ability to understand our client's challenging business problems and frame up a crisp solution required.
  6. Excellent communication skills need to articulate technical capabilities to business users and business requirements to technology teams.
  7. Must currently reside in Riyadh, KSA.
  8. Must be fluent in Arabic and English.

MUST HAVE ONE OR MORE OF THE FOLLOWING SKILLS

  1. Previous experience in contact center technologies (CCAAS, IVR, ITR, Chatbots, Conversational AI).
  2. Previous experience in RPA or Process Automation.
  3. Previous experience in AI or ML technologies preferably using LLM's.

OTHER SKILLS:

  1. Confidence and strong presentation skills to drive large portions of long customer meetings.
  2. Strong customer presence, especially with senior client executives.
  3. Approachable and someone who loves to work a room and build relationships.
  4. A consultant mindset to identify and frame customer solutions.
  5. Exceptional listener.
  6. A whatever it takes attitude, willing to put in the extra effort when needed.
  7. Willing to travel up to 50% of time.
  8. Experience with NLU technology in the industry.
  9. Strong analytical and problem-solving capabilities.
  10. Highly organized, detail-oriented, and self-motivated.
  11. Able to thrive in a high-growth, fast-paced environment.

EDUCATION QUALIFICATION

  1. Bachelor's degree in Computer Science, Engineering, or a related quantitative field required.

Please note – no external placement agencies or recruiting firms will be utilized for this position.

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