Organization Talent Development Senior Officer

1 month ago

Riyadh, Saudi Arabia Buruj Cooperative Insurance Company Full time

This is a remote position.

About the Client:
They are an ambitious team that's transforming the way people achieve a beautiful, more confident smile. No longer do you have to step inside the orthodontist's office to create the smile of your dreams. With a click of a button, you are on the road to making those dreams a reality. Their doctor-directed, at-home system makes it easy, safe, and affordable for everyone. They also believe that a job should do more than pay the bills. It should fill you with a sense of purpose. The kind you feel when you re a part of something BIG.


Responsibilities:
Associates:
  • Oversee and assist the Inside Sales specialists.
  • Back filler in case of shortage in manpower.
  • Full compliance with Employee Handbook.

Client Management:
  • Point of contact for a group of Inside Sales Specialists
  • Assist the Senior Team Leader / Operations Manager in managing client directives and instructions.
  • Ensure meeting sales targets and smooth service delivery to the client.
  • Address client complaints and resolve problems
  • Liaising with the team on any queries.
  • Build good relationships among Inside Sales specialists.

Management and Administrative Tasks:
  • Coordinate with HR and Finance departments regarding concerns such as team member's concerns that are directly impacting the employee, HR, and Finance
  • Resolve any exceptional cases that may arise within the team
  • Motivate and lead the team in attaining Sales targets, scores for quality, productivity, and overall Key Performance Indicators.
  • Creates and implements process improvements.
  • Responsible for tracking the team attendance and leave consumption.
  • Preparation and generation of Weekly Productivity Reports
  • Provide immediate coaching to Associates (first level) for de-escalation
  • Facilitate Team Activities and Internal Program initiatives
  • Ensure delivery and sign-off memos and policy guidelines to the team
  • Immediate in-charge of escalation whenever there are IT or any Technical onboarding
  • Training and on-boarding of new hires (mock calls, call shadowing, scripting and reporting).
  • Other administrative tasks analogous to the above.
  • Ad-hoc tasks and deliverables as directed by the Senior Team Leader, or Manager.



Requirements
  • Must have Fiber Optic internet with at least 25 Mbps bandwidth
  • Must have a backup desktop or laptop with the latest OS
  • Must be able to work from 12AM to 9AM (may include weekends)
  • Must be amenable to reporting to our Makati office as required


Benefits WHAT WE OFFER:

Great Place to Work-Certified Company
Premium HMO
Holistic employee experience
Work-from-home and hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program

Must have Fiber Optic internet with at least 25 Mbps bandwidth Must have a backup desktop or laptop with the latest OS Must be able to work from 12AM to 9AM (may include weekends) Must be amenable to reporting to our Makati office as required

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