Service Operations Manager

6 months ago

Riyadh, Saudi Arabia Kone Full time

Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing._

Our vision is to create the Best People Flow® experience by providing ease, effectiveness, and experiences to our customers and users. By closer collaboration with customers and partners, KONE will increase the speed of bringing new services and solutions to the market and help our customers to differentiate in their business. To support our vision and growth plans, Service and Maintenance are a strategic priority for our business, and we have a unique opportunity for someone who has a passion for driving our service operations in Saudi Arabia - Eastern/Central Region.

We are looking for an energetic and enthusiastic Service Operations Manager to be based in our Riyadh office. In this role, you will proactively manage customer relationships, and lead and coach the service team to reach the maintenance operations targets and objectives. The role is also responsible for driving improved profitability, growing the business, and delivering high-quality customer service
- What will you do?_- Lead the Service operations and ensure the quality and profitability of service delivery- Establish and grow relationships with strategic customers- Drive change initiatives and ensure expected business benefit realizations- Ensure adequate resources to achieve short and long-term targets of the maintenance operations team- Responsible for driving accountability in meeting contract requirements and ensuring delivered quality and customer satisfaction through proper follow-up- Accountable for driving strict adherence to safety policy & quality standards
- Are you the one?_- Strong relevant technical background and education- 10+ years of experience within Maintenance/Service Business in the same or relevant industries- Strong communication skills - as an Operations Manager you will interact with various stakeholders so the ability to communicate & present complex data is important- Highly motivated, goal-oriented with an orientation towards a high level of customer service- Ability to effectively evaluate business performance and identify initiatives to drive positive results- Excellent Arabic and English language skills- What do we offer?_- The great dynamic team promotes a collaborative environment- Engaging job with the position description and clear targets- Regular feedback through performance discussions- Opportunities for individual development- Flexibility, trust, and respect- Value-based culture, behaviors, and ethics- Sustainability and innovation- Working for a successful organization
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

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