Sales Manager
2 months ago
Communicates all RFPs received directly from the department with the Sales Managers - for advice.
- Handles all RFPs assigned by the Sales Manager
- Prior to preparing an offer, ensure that all necessary information about the event is obtained either from the account manager or the client directly.
- Prepares offer letters according to guest requirements and availability according to company standards and selling strategy.
- Follows up on offers sent promptly and systematically and within established parameters, negotiates rates and amends offers sent, taking all necessary actions to secure the business.
- Maintains generating accounts through various sales activities (face-to-face sales calls, telephone calls, sight inspections, entertainment) jointly with the Accounts Manager.
- Obtain client’s signature on the Booking Contract in a prompt and timely fashion.
- Maintains and updates the Sales
- PMS - as per company standards.
- Inputs all bookings, including waitlisted and inquiry bookings in the PMS as per company standards.
- Obtains client feedback after each event verbally and through Thank You letter and Guest Questionnaire and communicate the same with all concerned.
- Ensures that the response to any business request is actions within 24 working hours.
- Maintains close communication with the Sales Team in the negotiation process of their bookings.
- Performs all duties & responsibilities in a timely & efficient manner in accordance with established hotel policies to achieve position objectives.
- Attends major events in hotel & city as requested by Department Head.
- Ensures that selling strategies are adhered to during negotiations and maximizes up selling opportunities whenever possible.
- Ensures comprehensive and up to date knowledge of properties’ unique selling points, features, amenities, services and policies with special emphasis on Conference Banqueting facilities.
- To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
- To generally promote and ensure good inter-departmental relations.
- To always display a pleasant manner and positive attitude and to promote a good company image to guests and colleagues.
- To always adhere to Company and Hotel rules and regulations.
- Maintains professional business confidentiality.
- Good knowledge of S&C, Microsoft Office & Microsoft outlook. Uses technology available for reports, communication and client correspondences.
- Flexible to adapt to sudden increase in working hours as per business needs
- To report any equipment failures/problems to the Maintenance Department
- To participate in any Training/Developments schemes as recommended by senior management
- To comply with any reasonable request made by management to the best of your ability.
- To ensure that the standards required by Law and by Management are always maintained in the areas specified above.
**Job Types**: Full-time, Permanent
**Experience**:
- Hospitality: 4 years (required)
- Assistant Sales Manager: 4 years (required)
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