Ict After Sales Support Engineer

5 days ago


Riyadh, Saudi Arabia Kazatech Integrated Solutions Full time

**Role Overview**: As an ICT After-Sales Support Specialist, you will play a crucial role in maintaining strong relationships with our clients post-purchase. Your technical expertise, problem-solving skills, and dedication to customer service will be essential in resolving issues, answering inquiries, and ensuring smooth operations for our clients.

**Key Responsibilities**:

- **Technical Troubleshooting**: Diagnose and resolve technical issues reported by customers promptly. This includes hardware, software, and network-related problems.
- **Product Knowledge**: Stay up-to-date with our ICT products and services to effectively assist customers.
- **Documentation**: Maintain accurate records of customer interactions, troubleshooting steps, and solutions provided.
- **Collaboration**: Work closely with our sales, engineering, and product teams to ensure seamless communication and problem resolution.
- **Training**: Provide basic training to clients on product usage and best practices.

**Requirements**:

- **Technical Background**: A degree in Computer Science, Information Technology, or a related field is preferred.
- **Experience**: Previous experience in technical support, preferably in the ICT industry.
- **Communication Skills**: Excellent verbal and written communication skills.
- **Problem-Solving**: Strong analytical skills and the ability to troubleshoot effectively.
- **Customer-Centric**: A passion for helping customers and ensuring their satisfaction.
- **Team Player**: Ability to collaborate with cross-functional teams.
- **Adaptability**: Willingness to learn and adapt to new technologies.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive work environment where your contributions are valued.
- Exposure to cutting-edge ICT solutions.

Pay: ﷼5,000.00 - ﷼10,000.00 per month

**Experience**:

- ICT: 3 years (preferred)

Application Deadline: 30/06/2024



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