Technical Support Specialist

1 day ago


Riyadh, Saudi Arabia Arabic Computer Systems Full time

Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware
- Respond to queries either in person or over the phone
- Write training manuals
- Train computer users
- Maintain daily performance of computer systems
- Ask questions to determine nature of problem
- Walk customer through problem-solving process
- Install, modify, and repair computer hardware and software
- Clean up computers
- Run diagnostic programs to resolve problems
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Install computer peripherals for users
- Follow up with customers to ensure issue has been resolved
- Gain feedback from customers about computer usage
- Run reports to determine malfunctions that continue to occur



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