Customer Service Finance

3 days ago


Riyadh, Saudi Arabia Siemens Healthineers Full time

Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? We are looking for **Customer Service Finance - Country Controller to be based in Riyadh, Saudi Arabia.**

Our global team: Siemens Healthineers is a leading global medical technology company. 66,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture: Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

**Your Tasks and Responsibilities**:

- The Country Controller Customer Service is responsible for all commercial processes in Healthineers In-vivo Customer Services. She/ he is responsible for all Service related controlling and reporting tasks following local, regional zone and headquarters defined business objectives for achieving the required business volume, operating profit as well as highest customer satisfaction.
- The Country Controller Customer Service is the commercial support function to the Country Service Head. In this function he reports to the Country Head of Finance. He/ she has the responsibility for the commercial correctness of the entire Service business. Core aspects of this responsibility are:

- Forecasting/Budgeting (P&L, Assets), monthly/quarterly Reporting
- Controlling (P&L, Working Capital, Productivity, Project Controlling, Incentive Systems),
- Accounting (Contracts, Accruals, Revenue Recognition),
- Procurement (direct material, indirect material)
- Internal stakeholders to interact with are regional Zone and Country Management, Country Service Head, Zone Service Controller, Zone Performance Controlling, Country Business Administration, Service Engineers, Applications Specialists, Supply Chain Manager, Call Center Management, Accounting and Reporting.
- External stakeholders to interact with are: Customers/ Distributors, External Service Providers and Suppliers
- Responsibilities include Planning and Controlling of all financial parameters of In-vivo Customer Service, including Budgeting, Forecasting, Reporting and Performance: New Orders, Revenue, Gross Profit, Service KPIs, Productivity and Headcount.
- Furthermore, the preparation and discussing financial aspects of the Customer Service Business Plan, e.g monthly/quarterly business reviews and pursuing internal stakeholders: Area Service Managers to achieve the committed Forecast figures and avoid deviations against Forecast.
- In addition, responsibility for business administration activities including Planning and maintaining CS cost centers, invoicing/charging services (incl. material) to external as well internal customers, controlling site costs (e.g. warranty/additional costs), controlling investments and write-offs, procurement (direct material, indirect material).
- Controlling of service reports and the administrative processing (e.g. travel expenses, logistic supply, local material etc.)
- Responsible for approval of all service contracts, quotation and pricing related to all service activities, including services and Purchase orders as well as responsibility for the calculation of internal and external hourly rates, calculation of spare part prices.
- Responsible for Budgeting and Forecasting of New orders, perform regular reviews of orders on hand, Deferred Revenue and Unbilled Revenue in alignment with Accounting.
- Ensure compliance with Books & Records (Audit, Risk and Internal Control testing)
- People Management: Deal with internal stakeholders in order to ensure on time booking of orders and cost: Area Service Managers, Logistics and Accounting.
- Enable the Customer Service Finance team to achieve the expected financial results according to Forecast in a timely manner and ensuring quality in alignment with accounting and other internal stakeholders.
- Responsibility to ensure transparency of inventory levels and identify deviations on monthly basis in alignment with Logistics Manager.
- Responsible to perform quarterly reviews of the Order Backlog based on booking of service contracts to ensure correctness of Orders booked in alignment with Performance Controlling and Accounting.

**Your Qualificat



  • Riyadh, Saudi Arabia Trdfin Support Service Pvt Ltd Full time

    Euro Exim Bank, an award-winning and high-performing global financial institution is seeking freelance-based professionals to sell trade finance services to exporters and importers worldwide. If you are truly passionate about sales and have outstanding selling skills, this role could be for you. **Main features of the job,** - Freelance basis only (this is...


  • Riyadh, Saudi Arabia Siemens Healthineers Full time

    Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with...

  • Customer Service

    7 months ago


    Riyadh, Saudi Arabia ultra medical group Full time

    Establishing customer service policies and standards and supervising their implementation. - Managing the customer service department within the facility. - Directing the customer service team to assist and advise customers, and directly preparing questionnaires to measure the level of customer satisfaction, implementing these questionnaires, and collecting...


  • Riyadh, Saudi Arabia Shared Service BU Full time

    **Responsibilities**: Supervises the activities of the contracting team. Drafts and prepares contracts and related correspondence. Entails reviewing and analyzing contracts and interpreting contract terms and conditions. Includes reviewing proposals submitted by bidders and preparing technical and commercial evaluation reports. Also includes post award...


  • Riyadh, Saudi Arabia Paytabs Full time

    **Position Overview**: As a Customer Service Specialist Lead at our dynamic FinTech company, you will play a pivotal role in ensuring exceptional customer experiences and fostering a culture of excellence, efficiency, and customer focus. Your expertise in understanding payments and payment methods will be crucial to maintaining strong relationships with our...


  • Riyadh, Saudi Arabia Pfizer Full time

    Position Summary - Identify portfolio/products opportunities, development and implementing strategies & tactics that assure fulfillments of strategic business goals and financial objectives, in line with company goals. - Manage Business Execution of public & Privet sector in Saudi Arabia. - Internal stakeholders including ( PSL,PST) but not limited to, KAMs,...


  • Riyadh, Saudi Arabia Pfizer Full time

    **Position Summary**: - Identify portfolio/products opportunities, development and implementing strategies & tactics that assure fulfillments of strategic business goals and financial objectives, in line with company goals. - Manage Business Execution of public sector in Saudi Arabia. - **Internal stakeholders **including ( **PSL,PST **) but not limited to,...

  • Customers Service

    2 weeks ago


    Riyadh, Saudi Arabia Rentokil Initial Full time

    Rentokil Initial Plc is a FTSE 50 global leader in support services, operating in c.80 countries and employing around 40,000 people.Voted a Management Times top 25 most admired company, we’re a business services company known for protecting people and enhancing lives worldwide **Job Description**: Ensure that Net Promoter Score (NPS) outbound call KPIs is...

  • Customer Service

    8 hours ago


    Riyadh, Saudi Arabia afaq Full time

    Reply to all Direct calls - Reply to DM social media - Update Q&A - Provide Weekly Reports for reviews - Resolve customers complaints with coordinating with the team and reporting them - Establish positive relationship with customers to maintain this department - Contact clients after sales/catering and report reviews /customer lifecycle - Support in...


  • Riyadh, Saudi Arabia Deutsche Bank Full time

    Trade Finance Advisory Services Associate Location: Kingdom of Saudi Arabia, Riyadh Full / Part time: Full time Permanent / Temporary: Permanent contract Corporate Title: Associate Reporting Line to: Vice President, Head of TF Advisory Services KSA Start Date: As soon as possible **Corporate Bank** At the heart of Deutsche Bank's client franchise is...


  • Riyadh, Saudi Arabia Johnson & Johnson Full time

    Johnson & Johnson Medical Devices is recruiting for a Customer Service Key Account Representative to be in Saudi Arabia, **Riyadh.** Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health...

  • Customer Service

    2 weeks ago


    Riyadh, Saudi Arabia samra trading group Full time

    We are looking for a female **Customer Service** to join us at **Samara Trading Group**. **Experience**: 0-3 years of experience.


  • Riyadh, Saudi Arabia Foreign & Commonwealth Office Full time

    Job Description (Roles and Responsibilities) 1 The British Embassy Riyadh is part of a worldwide network that represents the UK's political, economic, security, and consular interests overseas. We are currently recruiting for a full-time Head of Corporate Services (HCS) for Policy, Finance, HR and Compliance on a fixed-term contract of two (2) years. The...

  • Director of Finance

    7 days ago


    Riyadh, Saudi Arabia Hilton Full time

    The role aims to be recognized as trusted advisors to the business. This role attracts and retains best-in-class finance professionals, develops their finance team and enables them to Thrive. The role communicates with impact to all stakeholders, ensures a robust control and compliance environment and enables the EMEA finance management company value...


  • Riyadh, Ar Riyāḑ, Saudi Arabia international finance corporation Full time

    International Finance Corporation, a member of the World Bank Group, is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities. Our mission is to leverage the power of the private sector to end extreme...


  • Riyadh, Saudi Arabia Professional Recruitment Full time

    **Responsibilities**: - Manage a teams in customer relation and call center activities, ensure a rich costumer journey - Improve customer service experience, create engaged customers and facilitate organic growth - Take ownership of customers issues and follow problems through to resolution - Set a clear mission and deploy strategies focused towards that...


  • Riyadh, Saudi Arabia Niceone Full time

    **Customer Service Specialist duties and responsibilities**: - Informing customers about products and services - Responding to customer questions - Resolving customer complaints - Suggesting solutions for common problems - Preparing documents and reports - Updating customer database - Training new customer service agents - Collaborating with the management...


  • Riyadh, Saudi Arabia National Parcel Stations Network Co. Full time

    The Customer Service Advisor is responsible for providing exceptional customer service while ensuring their needs are handled promptly and professionally. They are the front-line representatives of a company and are expected to be knowledgeable about the services the company offers. **Responsibilities**: - Ensures that appropriate actions are taken to...


  • Riyadh, Saudi Arabia Drovox Full time

    Job description A Customer Service Specialist is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or...


  • Riyadh, Saudi Arabia batonia Full time

    We are looking for a Customer Service Representative **Customer Service Responsibilities list**: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide...