Partner Service Manager

2 weeks ago


الرياض, Saudi Arabia Hewlett Packard Full time

**Who we are?**

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and one of the Fortune 100 Best Companies to Work For list in 2024, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents.

**What can we do together?**

Join us for an exciting opportunity as a Partner Service Delivery Manager within our Middle East and Africa Field & Channel team based in Riadh, Saudi Arabia**.**The role will cover partner business management, customer support and channel operations across the Middle East region.

As the Partner Service Delivery Manager, you will be responsible for strategically engaging in the development, implementation and governance of product support or solution portfolios throughout the lifecycle, ensuring alignment with pricing strategies and seamless service delivery. You will also be responsible for service performance and quality of service delivery by HP and its partners. You will work closely with our partners and stakeholders to ensure a seamless customer support experience for our customers by driving our support and quality metrics, support model, programs and strategy.

This role is responsible for supporting the development, implementation and governance of product support or solution portfolio throughout the lifecycle, ensuring alignment with pricing strategies and seamless service delivery. The role represents services within product or solution portfolio core teams, incorporating service requirements into various product development stages, and analyzing business performance to identify areas for improvement. The role collaborates globally to implement innovative services and solutions, influences customer projects, and develops compelling proposals to drive revenue growth. The role also participates in complex cross-functional initiatives, solves challenging problems, and leads moderate to high complexity projects.

**_ Responsibilities_**
- Engages in the planning of product support or solution portfolios throughout their entire lifecycle, ensuring alignment with pricing strategies, seamless end-to-end service delivery, and readiness for sales, along with their associated processes.
- Represents services within product or solution portfolio core teams and incorporates service requirements into various business development stages, including activities like product warranty support and cost analysis, as well as the development of content and collateral for service product marketing.
- Utilizes understanding of customer and partner business requirements to develop business case, validate the solution, and demonstrate services added value.
- Influences customer and partner assessment, planning, and management of projects, ensuring customer satisfaction.
- Collaborates across regions, geographies, and global teams to formulate and implement innovative services, solutions, or programs and their associated processes to address evolving customer and market demands while promoting profitable growth.
- Develops and builds productive internal/external working relationships.
- Conducts thorough business analysis, identifies root causes, and formulates recommendations and solutions to drive enhancements in business performance.
- Collaborates across regions, geographies, and global teams to assist in the implementation of innovative services, solutions, or programs and their associated processes to address evolving customer and market demands while promoting profitable growth.
- Utilizes both technical and business acumen to participate in complex cross-functional initiatives with significant impact on the services business.
- Solves difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently.
- Leads moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans.

**Who you are?**
- Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 4-7 years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field or an advanced degree with 3-5 years of work experience.
- Key technical skills include Agile Methodology for project management, Analytics for data-driven decisions, and Business Development to identify growth opportunities.
- You should be adept at formulating Business Strategies, managing B2B relationships, and optimizing Customer Relationship Management. Proficiency in Data Analysis and monitoring Key Performance Indicators (KPIs) is essential, along with conducting Market Research and overseeing



  • الرياض, Saudi Arabia Hewlett Packard Full time

    **Who we are?** HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and one of the Fortune 100 Best Companies to Work For list in 2024, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure...

  • Partner Manager

    4 months ago


    الرياض, Saudi Arabia Deliverect Full time

    **Deliverect** As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all...


  • الرياض, Saudi Arabia IBM Full time

    Introduction Your Role and Responsibilities The Executive Consultant within CSS practice helps to lead the growth and management of all facets of the business, primarily by using this position and perspective. This requires demonstrating track record in Security thought leadership, sales leadership and delivery leadership and Consulting skills and deep...


  • الرياض, Saudi Arabia AWS EMEA SARL (Saudi Arabia Branch) Full time

    5+ years of developing, negotiating and executing business agreements experience - 5+ years of professional or military experience - Bachelor's degree - Experience developing strategies that influence leadership decisions at the organizational level - Experience managing programs across cross functional teams, building processes and coordinating release...

  • Channel Sales Partners

    4 months ago


    الرياض, Saudi Arabia CPPLUS Full time

    The Channel Manager (CM) will be responsible for winning, onboarding, maintaining, and expanding relations with channel partners within an assigned territory. The CM will be responsible for understanding the overall sales strategy and implementing the necessary tactics to grow sales revenue. The CM represents the entire range of company products and...


  • الرياض, Saudi Arabia Unifonic Full time

    Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500+ energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies. We pride ourselves on our fun and collaborative work...


  • الرياض, Saudi Arabia AWS EMEA SARL (Saudi Arabia Branch) Full time

    10+ years of developing, negotiating and executing business agreements experience - Experience developing strategies that influence leadership decisions at the organizational level Amazon Web Services is seeking a Partner Development Manager to be based in Riyadh, Saudi Arabia to onboard and enable our strategic Consulting Partners in their AWS partnership...


  • الرياض, Saudi Arabia Cisco Systems Full time

    **What You'll Do** As a Partner Success Manager, you will work closely with our Partners to enable them to build a successful customer success practice. You will be the CX point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle. Your responsibilities will include: - Enabling key Partners to own...


  • الرياض, Saudi Arabia Software AG Full time

    Software AG helps companies to manage and optimize their operations, infrastructure and technology with products that simplify complexity, increase transparency and prepare organizations for change. Intelligent processes run on ARIS — The ARIS Suite empowers you to achieve operational excellence by providing clear visibility into your operations, enabling...


  • الرياض, Saudi Arabia CommScope Full time

    CommScope’s RUCKUS networks simplify life for IT while enabling them to deliver exceptional user experiences. With RUCKUS products and solutions, any organization—regardless of size or sophistication—can easily deploy, manage, and expand a converged IT/OT network, while addressing unique business outcomes. With the help of machine learning and AI, IT...


  • الرياض, Saudi Arabia AWS EMEA SARL (Saudi Arabia Branch) Full time

    10+ years of developing, negotiating and executing business agreements experience - Experience developing strategies that influence leadership decisions at the organizational level Are you ready to be part of a visionary team reshaping the future of enterprise technology? AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue,...


  • الرياض, Saudi Arabia AWS EMEA SARL (Saudi Arabia Branch) Full time

    Experience developing strategies that influence leadership decisions at the organizational level - Experience in developing, negotiating and executing business agreements Are you ready to be part of a visionary team reshaping the future of enterprise technology? AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption,...

  • Client Partner

    4 months ago


    الرياض, Saudi Arabia Snapchat Full time

    Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat , a visual messaging app...


  • الرياض, Saudi Arabia Giza Systems EG Full time

    The Senior HR Business Partner will play a critical role in shaping the human resources strategy for our IT and digital services sectors. This role is designed for an experienced HR leader who will drive strategic HR initiatives across Organizational Development (OD), Performance Management, Talent Management, and Manpower Planning. The Senior HRBP will...


  • الرياض, Saudi Arabia Outscal Technologies Full time

    About the job SummaryBy Outscal **6 skills required for this role**: - Boost these skills to join the top 1% applicants for this job- Adobe Photoshop- Photoshop- Communication- Cross-Functional Collaboration- Lighting & Shading- Cross-Functional**Test Your Skills** **Add These Skills** **Must have**: - Project/Event Management (5+ years) -...


  • الرياض, Saudi Arabia Endava Full time

    **Company Description** Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent...

  • Client Partner

    3 months ago


    الرياض, Saudi Arabia DEK Technologies Full time

    **Company Description**: - Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent...


  • الرياض, Saudi Arabia Infinite pl Full time

    Key Responsibilities: - Financial Planning & Analysis (FP&A): o Support the budgeting, forecasting, and long-term planning processes, ensuring alignment with strategic goals. o Analyze financial performance, identify trends, and provide actionable insights to improve profitability and efficiency. o Develop financial models and scenario analyses to...


  • الرياض, Saudi Arabia AWS EMEA SARL (Saudi Arabia Branch) Full time

    5+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience - Experience architecting/operating solutions built on any cloud service - Experience developing technology solutions and evangelising end-to-end technology roadmaps that guide IT...


  • الرياض, Saudi Arabia Property Finder Full time

    Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among...