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Customer Operations Team Leader
2 weeks ago
Company Description
**Homzmart** is an end to end community that connects home professionals with homeowners who can browse home designs, furniture, accessories and products and also can find reviews, referring professionals, take advice from professionals and read articles about home improvement.
**Job Description**:
- Maintain a high performing team that achieves and drives high business result
- Coaching and developing employees,correcting performance issues and continually identify opportunities to improve team performance
- Preparing performance reports by collecting and analyzing data
- Developing and maintaining standard operating procedures for common situations
- Identify process improvements,provide solutions and establish action plans in order to make working processes more efficient and accomplish business goals and objective
**Qualifications**:
- Previous seniority experience
- 3+ years of experience
- Ability to manage multiple tasks
- Ability to get hands-on in a complex operational environment
- Ability to connect small pieces of data and information with accuracy and focus
- Ability to lead, retain and develop talents
- Customer service background
Additional Information
located in Riyadh - KSA
Saudi National
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