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Receptionist - Guest Services

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Hilton Worldwide, Inc. Full time
Job Summary

We are seeking a highly skilled and customer-focused Receptionist to join our team at Hilton Worldwide, Inc. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth check-in and check-out experience.

Key Responsibilities
  • Guest Services: Provide exceptional service to guests, responding to their queries and resolving any issues in a timely and efficient manner.
  • Front Office Operations: Ensure that the front office is running smoothly, including check-in and check-out procedures, and that all necessary documentation is completed accurately.
  • Customer Service: Demonstrate a high level of customer service at all times, responding to guest requests and resolving any issues in a professional and courteous manner.
  • Communication: Maintain effective communication with the front office team, other departments, and guests to ensure seamless service delivery.
  • Problem-Solving: Identify and resolve any issues that may arise during the guest's stay, ensuring that their experience is exceptional.
Requirements
  • Previous Experience: Previous experience in a customer-focused industry, preferably in a front office or guest services role.
  • Education: Completed high school certificate or equivalent.
  • Skills: Positive attitude, good communication skills, commitment to delivering a high level of customer service, ability to work on your own and as part of a team, and competent level of IT proficiency.
What We Offer

As a Receptionist at Hilton Worldwide, Inc., you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests and contributing to the success of our team. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.