Guest Experience Manager

4 days ago


Jeddah, Makkah Province, Saudi Arabia Brightvision Capital Partners, LLC Full time
Role Overview

Brightvision Capital Partners, LLC seeks an experienced Guest Experience Manager to enhance the overall guest experience at our luxury hotel in Jeddah, Saudi Arabia.

Key Responsibilities
  • Welcome and assist guests upon arrival
  • Manage reservations and seating arrangements with precision
  • Deliver exceptional service by providing accurate menu information and special promotions
  • Address guest inquiries and offer recommendations on local attractions
  • Collaborate with the culinary team and wait staff to optimize service efficiency
  • Process payments accurately and maintain a clean reception area
  • Field incoming calls and manage to-go orders
  • Provide support to the wait staff during peak hours as needed
  • Evaluate and maintain adherence to health and safety standards
Essential Qualifications
  • Demonstrated expertise in customer-facing roles
  • Superior verbal and written communication skills
  • Native-level fluency in English; proficiency in Arabic or other languages is an asset
  • Availability to work flexible shifts, including evenings, weekends, and holidays
  • Proven ability to multitask effectively and maintain attention to detail
  • Mathematical skills sufficient for handling transactions accurately
  • Proficiency in using POS systems and reservation software
  • Familiarity with Saudi Arabian customs and cultural norms
  • Calmness under pressure and professionalism in stressful situations
  • Enthusiasm for delivering exceptional guest experiences
  • Affable appearance and personal presentation standards
  • High school diploma or equivalent; hospitality-related education preferred


  • Jeddah, Makkah Province, Saudi Arabia Raffles Hotels & Resorts Full time

    About the RoleWe are seeking an ambitious and results-driven Guest Relations Agent to join our team in Jeddah, Saudi Arabia. As a Guest Relations Agent, you will be the primary point of contact for our guests, ensuring their stay is comfortable, enjoyable, and memorable.Responsibilities and DutiesWelcome and Engage Guests: Greet and welcome guests upon...


  • Jeddah, Makkah Province, Saudi Arabia RAFFLES Full time

    Key Responsibilities:As a skilled Front Desk Agent at RAFFLES, you will be responsible for creating unforgettable experiences for our guests. Key responsibilities include:Delivering personalized greetings and welcoming guests to the hotel.Handling guest inquiries, resolving issues efficiently, and escalating concerns when necessary.Processing check-outs...


  • Jeddah, Makkah Province, Saudi Arabia RAFFLES Full time

    Job Requirements:We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Raffles. In this key role, you will interact with guests daily, delivering exceptional service and creating memorable experiences.Key Responsibilities:Provide excellent customer service and create a welcoming atmosphere.Address guest inquiries,...


  • Jeddah, Makkah Province, Saudi Arabia King Faisal Specialist Hospital & Research Centre Full time

    About the PositionWe are seeking an experienced Guest Experience Officer to join our team at King Faisal Specialist Hospital & Research Centre. As a Patient Reservation Representative, you will be responsible for delivering exceptional guest experiences and ensuring that all guests feel valued and respected.Your key responsibilities will include:Greeting...


  • Jeddah, Makkah Province, Saudi Arabia Raffles Hotels & Resorts Full time

    About UsRaffles Hotels & Resorts is a luxurious hospitality brand that offers world-class services to discerning guests. With its presence in prime locations worldwide, the company provides unparalleled experiences to its customers. Our commitment to excellence has earned us a reputation as one of the leading hotel chains.Job RequirementsThe ideal candidate...


  • Jeddah, Makkah Province, Saudi Arabia Ihgarmyhotels Full time

    About IHG Army Hotels:We strive to create memorable experiences for our guests, backed by our unwavering commitment to quality and excellence.Job Role:The Order Taker will be responsible for assisting the Room Service Manager in executing daily operations, with a focus on delivering exceptional guest experiences and maintaining high-quality standards.Skills...


  • Jeddah, Makkah Province, Saudi Arabia IBIS Full time

    About the RoleThe Front Office Manager will be responsible for leading a team of front office professionals to deliver exceptional guest experiences and ensure seamless day-to-day operations within the front office.Key Responsibilities:Develop and implement strategies to improve guest satisfaction and loyaltyManage front desk, guest services, and phone...


  • Jeddah, Makkah Province, Saudi Arabia Yas Mall Full time

    Yas Mall is seeking an experienced Store Manager to join our team. As a key member of our leadership team, you will be responsible for ensuring that our store meets and exceeds its revenue targets, while delivering exceptional Guest Experiences.About the Ideal CandidateUniversity Degree in Business Administration or Management: A degree in business...


  • Jeddah, Makkah Province, Saudi Arabia Raffles Hotels & Resorts Full time

    The ideal candidate will be a highly motivated and results-driven Reservations Agent who can effectively manage bookings, provide information about our hotel services, and maximize revenue through effective sales techniques.ResponsibilitiesHandle incoming reservations via phone, email, and online booking systemsProvide detailed information about hotel...


  • Jeddah, Makkah Province, Saudi Arabia RAFFLES Full time

    About the RoleThis is an exciting opportunity for a seasoned hospitality professional to take on a leadership role in our housekeeping department. As a DIRECTOR OF CLEANING AND GUEST EXPERIENCE, you will be responsible for driving excellence in every aspect of our housekeeping services, from cleaning and maintenance to guest relations and customer...


  • Jeddah, Makkah Province, Saudi Arabia Shangri-La Group Full time

    Benefits and PerksWe offer a range of benefits and perks to support the health, wellbeing, and career development of our employees. As a Bell Attendant, you will enjoy access to exclusive discounts and rewards, as well as opportunities for career advancement and professional growth.Shangri-La Jeddah is a great place to work, with a strong focus on employee...


  • Jeddah, Makkah Province, Saudi Arabia RAFFLES Full time

    Job DescriptionWe are seeking a professional and customer-focused Guest Service Manager to oversee daily front office operations at Raffles. As the face of our organization, you will play a crucial role in ensuring exceptional guest experiences while leading and supporting our front office team.Key Responsibilities:Oversee check-ins, check-outs, guest...


  • Jeddah, Makkah Province, Saudi Arabia RAFFLES Full time

    About UsRaffles is a luxury hotel brand known for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our hotel in Jeddah, Saudi Arabia offers stunning views of the Red Sea and provides guests with easy access to the city's vibrant cultural scene.Key Responsibilities:Lead the concierge team in delivering exceptional guest...


  • Jeddah, Makkah Province, Saudi Arabia Raffles Hotels & Resorts Full time

    Company DescriptionLocated adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.Job...


  • Jeddah, Makkah Province, Saudi Arabia IBIS Full time

    Welcome to IBIS, a leading hospitality brand with over 300,000 experts in the industry.Job SummaryThe Front Office Manager is responsible for delivering exceptional guest experiences and ensuring seamless day-to-day operations within the front office.Key Responsibilities:Lead a team of front office professionals to deliver outstanding customer service and...


  • Jeddah, Makkah Province, Saudi Arabia IBIS Full time

    About Us">At IBIS, we strive to create exceptional experiences for our guests, leveraging the strength of our teams and integrated ecosystem to break new ground in hospitality. With over 300,000 hospitality experts, we're committed to placing people at the heart of what we do.">Your Role">As a Front Office Manager, you'll be responsible for all aspects of...


  • Jeddah, Makkah Province, Saudi Arabia Raffles Hotels & Resorts Full time

    Key ResponsibilitiesThe successful Bell Captain will be responsible for ensuring exceptional guest experiences from arrival to departure. Key responsibilities include:Overseeing the coordination of bell desk, valet, transportation, and airport operations teams.Supervising, training, and scheduling bell service staff to maintain high service...


  • Jeddah, Makkah Province, Saudi Arabia Raffles Hotels & Resorts Full time

    Event Planning Manager Job DescriptionWe are seeking a highly skilled and organized Event Planning Manager to join our team in Jeddah, Saudi Arabia. As a key member of our organization, you will be responsible for planning, coordinating, and executing successful events for our clients.Key Responsibilities:Plan and coordinate all aspects of events, from...


  • Jeddah, Makkah Province, Saudi Arabia RAFFLES Full time

    Job Summary:Raffles is seeking a results-driven Hospitality Services Director to join our team in Jeddah, Saudi Arabia. In this role, you will be responsible for overseeing all reservation activities, maximizing revenue, and ensuring high occupancy rates while delivering exceptional customer service.Main Responsibilities:Reservations and Revenue: Oversee all...


  • Jeddah, Makkah Province, Saudi Arabia RAFFLES Full time

    Job SummaryRaffles is seeking a highly skilled and experienced Guest Service Manager to join our front office team. As a key member of our team, you will be responsible for overseeing daily front office operations, leading and motivating the front office team, and ensuring exceptional guest experiences.Key Responsibilities:Oversee daily front office...