Selling Partner Growth Specialist

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time
Key Responsibilities
  1. Selling Partner Support and Business Growth:
    • Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.
    • Manage end to end goal setting for team to align with organizational goals.
    • Collaborate cross-functionally to ensure timely, accurate and professional operational support to all Selling Partners.
  2. Selling Partner Relationship Management:
    • Build strong relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.
    • Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers.
    • Monitor Selling Partner satisfaction survey results or Anecdotes to analyze both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.
  3. Program Process Excellence:
    • Collaborate with other internal departments to support the improvement of tools and processes to enhance the Selling Partner experience and drive productivity for Account Managers.
    • Identify, quantify, and define feature enhancements and new products to improve our service offerings based on customer feedback, data analysis, and feature gaps with competitive products.
  4. Leadership:
    • Lead an extended team of Account Managers, prioritizing strategic initiatives and escalation support as needed.
    • Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contribute to and lead strategic plans and documents for the organization.
    • Partner with external teams including Category Management, Finance, Global Account Management, and Central Support teams to align programs and initiatives to drive growth.
    • Lead recruiting and hiring efforts across direct team and broader organization.


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